Melanie Lee
Adelaide,SA
Summary
Compassionate and motivated professional with a background in hospitality and aged care, currently seeking a full-time role in housing and community services. Experienced in supporting diverse individuals, including NDIS participants and elderly residents, with a strong commitment to equity, justice, and quality service. Skilled in problem-solving, client engagement, and navigating complex systems. Lived experience in public housing and currently providing care for an elderly family member in government housing, offering unique insight into tenant needs and system challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Aged Care Worker
Dorothy Impey Home
06.2024 - 11.2025
- Provided compassionate personal care to elderly residents, including those with dementia.
- Maintained detailed care records and followed individual care plans.
- Communicated with families and multidisciplinary teams effectively.
- Supported clients with daily activities while promoting independence.
Floor Supervisor
Ona Melbourne
08.2022 - 06.2024
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
Floor Staff Member
Teller Brunswick East
06.2021 - 07.2022
- Utilised strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
Education
Cert 3 // Individual Support
RMIT University of Melbourne
Melbourne, VIC06-2024
Cert 4 // Youth Work
RMIT University
Melbourne, VIC08-2022
Skills
- Dementia care
- Personal hygiene assistance
- Compassionate care
- Healthcare coordination
- Incident reporting
- Verbal and written communication skills
- Problem-solving
- Team collaboration
- Medical record-keeping
- Efficient customer service expert
- Basic computer skills
- Compassion and Empathy
Certification
- First Aid and CPR
- Working with Children Check (WWCC)
- National Police Check
- NDIS worker screening check
- 3- COVID-19 Vaccinations
- Influenza Vaccination
Timeline
Aged Care Worker
Dorothy Impey Home
06.2024 - 11.2025
Floor Supervisor
Ona Melbourne
08.2022 - 06.2024
Floor Staff Member
Teller Brunswick East
06.2021 - 07.2022
Cert 3 // Individual Support
RMIT University of Melbourne
Cert 4 // Youth Work
RMIT University
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