Melanie Maher
Footscray,Vic
Summary
Experienced professional in global logistics, operations and customer service. A forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.
Overview
3
3
years of professional experience
Work History
Logistics and Operations Coordinator
KYHA Studios
10.2022 - 02.2023
- Managed both domestic and international shipping operations efficiently
- Processed online apparel and accessories orders through Shopify, ensuring orders are presented in an appealing manner
- Successfully met strict deadlines, particularly for wedding dates, by prioritizing tasks and implementing efficiencies
- Conducted team meetings, communicated task priorities, and collaborated with internal departments to optimize customer service
- Handled high-value and delicate items with care during manual processing
- Conducted monthly stock/inventory counts to maintain accurate records
- Managed returns, refunds, and exchanges effectively.
Logistics Coordinator
SENSORI
06.2022 - 10.2022
- Completed order processing efficiently to meet sales team and customer expectations
- Coordinated with suppliers for timely and quality material delivery on site
- Managed freight operations, including collaborating with customs agents and freight forwarders to prevent delays
- Cultivated and maintained strong relationships with a global 3PL company for operational efficiency
- Resolved product issues, damaged goods, and returns promptly
- Prioritized and executed tasks effectively in a competitive environment
- Managed inventory by coordinating warehouse orders and utilizing an internal inventory management platform
- Ensured cost-effective operations within the department.
Operations Agent
DHL Express
06.2021 - 06.2022
- Resolved information discrepancies to ensure timely shipment delivery
- Prioritized tasks to meet critical deadlines effectively
- Demonstrated self-initiative and strong time-management skills with minimal supervision
- Communicated professionally with customers to address delivery issues via phone and email
- Generated daily inventory reports using Excel spreadsheets
- Managed inbound and outbound international freight while complying with quarantine regulations
- Collaborated with internal teams to uphold service quality standards
- Provided customer assistance at reception and prepared shipments for export in compliance with customs regulations.
Research Intern
Impactr (Impact Technology Company)
03.2020 - 07.2020
- Regularly communicated and reported to a supervisor via video calls in a virtual setting
- Conducted research and collected data on consumer markets and the Australian renewable energy sector
- Analyzed politically sensitive information gathered from primary and secondary sources
- Interpreted data to provide measured advice for management and reporting
- Presented research findings and recommendations to the company's CEO and Co-Founder
- Collaborated with team members to achieve research project objectives
- Adapted to changing circumstances during the internship to overcome potential obstacles in completing the research.
Education
Master of Environment and Sustainability - Science
Monash University
Bachelor of International Studies - Political Science And Government
The University of Adelaide
01.2020
Skills
- Communication both verbal and written to a wide range of audiences
- Collaborating to achieve shared outcomes
- Critical thinking and problem solving ability with a systematic approach
- Relationship and networks building across a range of settings
Community Service
- 2023, Student volunteer, Monash University Beach Clean up
- 2020, Warehouse pick and pack volunteer, Foodbank Victoria
- 2018, Club Volunteer, Adelaide University Netball Club
- 2016, Club Volunteer, Tyntynder Football Netball Club
- 2015, Club Volunteer, NNWU Football Netball Club
Languages
Indonesian
Limited Working
Timeline
Logistics and Operations Coordinator
KYHA Studios
10.2022 - 02.2023
Logistics Coordinator
SENSORI
06.2022 - 10.2022
Operations Agent
DHL Express
06.2021 - 06.2022
Research Intern
Impactr (Impact Technology Company)
03.2020 - 07.2020
Master of Environment and Sustainability - Science
Monash University
Bachelor of International Studies - Political Science And Government
The University of Adelaide