Melanie McDonald
Yass
Summary
Experienced Aboriginal Outreach Worker with expertise in cultural competency and trauma-informed care. Developed outreach programs that empowered First Nations youth and strengthened cultural identity. Facilitated effective communication and collaboration to enhance health outcomes and stakeholder satisfaction.
Overview
10
10
years of professional experience
Work History
Aboriginal Outreach Worker
Grand Pacific Health
08.2022 - Current
- Achieved certificate 4 in Aboriginal and Torres Strait Islander Primary health
- Developed outreach programs, including a young First Nations girls group to connect them with culture and strengthen their identity. Advocated for them with teaching staff and supported them through challenges in home and school environments while adhering to mandatory reporting policies.
- Coordinated Integrated Team Care (ITC) across Yass, Queanbeyan, and Goulburn, providing individualized, trauma-informed, and holistic care for clients, families, and the community.
- Through several other programs within the organization, there was a strong need for networking, collaboration and facilitating between multidisciplinary teams. From diabetes clinics to health promotion and preventative programs.
- Compiled reports for key stakeholders to ensure nKPIs were met and health outcomes achieved, facilitating continued access to funding.
School Learning Support Officer
Department Of Education
08.2021 - 08.2022
- Developed a strong rapport with students, assisting with children from all backgrounds, special needs and literacy skills.
- Ensured all children felt safe and heard within school, fostering increased engagement and attendance.
- Collaborated with Student Learning Support Officers and staff to identify and resolve student issues efficiently.
- Enhanced student and staff satisfaction by promptly and professionally addressing support issues within department policies and procedures.
- Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.
Hospitality Worker
Liberty Cafe
02.2016 - 08.2017
- Delivered exceptional customer service in fast-paced hospitality environment, fostering positive guest experiences.
- Managed customer inquiries and resolved issues efficiently, boosting overall satisfaction.
- Provided friendly and welcoming service to every customer, contributing to a welcoming atmosphere.
- Trained new employees on operational procedures and best and safe practices for service delivery.
- Streamlined inventory management processes to reduce waste and improve supply availability.
Education
No Degree - Certificate 4 Aboriginal/Torres Strait Islander Health
Aboriginal Health Medical Research Centre
Little Bay, NSW12-2024
Skills
- Community engagement
- Cultural competency
- Health education
- Trauma informed practices-Behavioral intervention, conflict resolution and de-escalating skills
- Health literacy
- Service coordination
- CPR/AED
- Project management
- Record keeping
- Data privacy
- Computer literate and can use microsoft office
- Adaptability, flexibility and resilience
- Dependable team player
- Client relations
- Staff development
- Safety assessment
- Interpersonal communication
Timeline
Aboriginal Outreach Worker
Grand Pacific Health
08.2022 - Current
School Learning Support Officer
Department Of Education
08.2021 - 08.2022
Hospitality Worker
Liberty Cafe
02.2016 - 08.2017
No Degree - Certificate 4 Aboriginal/Torres Strait Islander Health
Aboriginal Health Medical Research Centre