Melanie Neill
Home Hill,QLD
Summary
Compassionate Personal Care Worker with experience in providing personalized assistance to individuals who require help with daily tasks. Strengths include gentle patient care, strong communication skills and ability to handle stressful situations with patience and understanding. Demonstrated success in fostering positive relationships with clients and their families, improving quality of life for those under care.
Overview
35
35
years of professional experience
1
1
year of post-secondary education
Work History
Personal Care Worker
Everglow Community Care ayr
Ayr, Qld
02.2024 - Current
- Assisted clients with daily living activities and personal hygiene.
- Administered medications according to care plans and regulations.
- Monitored client health and reported changes to healthcare professionals.
Cleaner
Self Employed
01.2016 - 01.2023
- Cleaning offices, crib rooms and toilet blocks, residential buildings
- Clean, stock and supply designated facility areas (dusting, sweeping vacuuming, mopping, cleaning ceilings vents, restrooms etc)
- Perform and document routine inspection and maintenance activities
- Carry out heavy cleansing tasks and special projects
- Notify clients of occurring deficiencies or needs for repairs
- Stock and maintain supplies advising clients of stock needed
- Liaise with clients and staff
- Follow all workplace health and safety regulations
Cleaner
Burdekin Theatre
01.2021 - 01.2022
- Cleaning of Theatre, dressing rooms and utilities.
- Cleaning of all Cultural venues and floor maintenance.
- Prepare venues for functions and events.
Cleaner
Home Hill State High School
01.2019 - 01.2020
- Cleaning offices, crib rooms and toilet blocks, residential buildings
- Clean, stock and supply designated facility areas (dusting, sweeping vacuuming, mopping, cleaning ceilings vents, restrooms etc)
- Stock and maintain supplies advising clients of stock needed
- Liaise with clients and staff
- Follow all workplace health and safety regulations
Life Style Facilitator Domestic
Flexi Qld
01.2017 - 01.2019
- Build and maintain relationships with clients through regular conversation and interaction.
- Seek out information on client interests and medical needs to assist in the provision of care.
- Escort clients to and from shopping and transport where necessary.
- Accurately identify the client need/request and provide the required solution.
- Proactively provide information to clients services where appropriate.
- Raise any observed concerns with the client, carer, or supervisor as soon as possible.
- Provide high quality care to clients in line with regulations and internal policies.
- Provide client feedback, suggestions, and complaints to the supervisor.
- Deliver services in line with consumer directed care plans and internal policies & procedures.
- Support the health & hygiene needs of clients in line with consumer directed care plans.
- Facilitate community access for clients in line with consumer directed care plans.
- Perform domestic assistance tasks in line with consumer directed care plans.
- Identify and report to the supervisor on additional client needs or concerns.
- Facilitate conversations & build relationships in line with consumer directed care principles.
Bond Cleaner
Ray White Real Estate
01.2011 - 01.2014
- Fully clean stove cook top
- Clean Exhaust fan and range hood (degrease filter)
- Dish washer filter rinsed
- Clean all bench top and tiles
- Wipe out all cupboards, inside and outside
- Clean sink and plug
- Clean shower recess, including tiles, taps and shower screen (remove soap scum and hard water spots)
- Clean bathtub, remove soap scum and rust
- Clean in wardrobes, shelves, drawers and mirrored doors. Remove marks if possible
- Clean all walls, floors, mirrors and windows and window tracks
- Toilet bowl and seat disinfected and cleaned inside and outside
- Exhaust fan cleaned
- Remove any cobwebs
- Light fitting washed
- Clean ceiling fan and air-conditioner
- Remove marks on walls where possible
- Power points and light switches cleaned
- Window frames and door frames dusted and wiped
- Clean windows inside and outside where reachable
- Vacuum and clean all sliding door and window tracks
- Curtains and blinds dusted
- Wipe doors, door frames and switches
- Sweep, vacuum and mop floor
- Clean under, behind and around washing machine space. Clean equipment and filters if applicable
- Laundry sink, taps and plug hole cleaned
- Cupboards cleaned inside and out
- Dryer and filters cleaned
- Cobwebs removed
- Floor swept and mopped
- Sweep out and remove any oil residue from concrete, paths, driveways
Domestic Cleaner
01.1998 - 01.2007
- Clean, stock and supply designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc)
- Perform and document routine inspection and maintenance activities
- Carry out heavy cleansing tasks and special projects
- Notify management of occurring deficiencies or needs for repairs
- Make adjustments and minor repairs
- Stock and maintain supply rooms
- Cooperate with the rest of the staff
- Follow all health and safety regulations
Cook | Bar Attendant | Kitchen Hand
01.1993 - 01.1996
- In order to maintain kitchen operations, staff performs many different tasks.
- Clean Kitchen - The Kitchen Hand is responsible for maintaining the order and cleanliness of the kitchen's facilities up to government and company sanitation standards.
- Clean all kitchen surfaces mop and sweep kitchen floors, put away dishes, pots and pans, organize food, clean out freezers, and remove trash.
- Wash Dishes - Equally important, the Kitchen Hand & Cook ensures that all dishes are adequately sanitized by maintaining required water temperature and chemical levels.
- Wash dishes by hand or also use a dishwasher depending on company procedures.
- Also, polish silver, do chemical dips when applicable, and dry and put dishes away.
- Assist with Food Preparation - Staff assist line cooks by completing food preparation tasks.
- This includes everything from organizing the refrigerator and freezer to chopping vegetables, washing fruit, defrosting meat, and preparing sauces and marinades.
- Fully prepare dishes that require little to no cooking, such as salads.
- Maintain Kitchen - In order to maintain the kitchen, the staff makes sure that all appliances and cooking equipment are properly used and maintained, and may perform minor repairs if capable.
- Also take inventory of supplies and food, ensuring that the kitchen always has accurate stock of everything needed.
Customer Service
01.1991 - 01.1995
- Ensure high levels of customer satisfaction through excellent sales service
- Maintain outstanding store condition and visual merchandising standards
- Maintain a fully stocked store
- Ascertain customers' needs and wants
- Recommend and display items that match customer needs
- Welcome and greet customers
- Manage point-of-sale processes
- Actively involved in the receiving of new shipments
- Keep up to date with product information
- Accurately describe product features and benefits
- Follow all companies policies and procedures
Education
Cert 3 In Aged Care And Community Services - Cert 3
Steps
07.2024 - 01.2025
Medication Assist
Everglow Community Care
06.2024 - 06.2024
Skills
- Hospitality Duties
- Cooking
- Client care
- Personal hygiene assistance
- Emergency reporting
- Time management
- Active listening
- First aid and CPR
- Respite care
- Dementia care
- Meal preparation
- Housekeeping tasks
References
- Anna Scoot, 0408 725 515
- Viv Haller, 0428 834 304
- Janelle Neal, 0407 821 373
Education And Skills
- Blue Card (Working with children)
- NDIS worker screening
- First Aid Certificate
- Computer Skills
- Domestic, Commercial & Industrial Cleaning
- Hospitality duties, cooking, cash handling
- Garden Maintenance
Timeline
Cert 3 In Aged Care And Community Services - Cert 3
Steps
07.2024 - 01.2025
Medication Assist
Everglow Community Care
06.2024 - 06.2024
Personal Care Worker
Everglow Community Care ayr
02.2024 - Current
Cleaner
Burdekin Theatre
01.2021 - 01.2022
Cleaner
Home Hill State High School
01.2019 - 01.2020
Life Style Facilitator Domestic
Flexi Qld
01.2017 - 01.2019
Cleaner
Self Employed
01.2016 - 01.2023
Bond Cleaner
Ray White Real Estate
01.2011 - 01.2014
Domestic Cleaner
01.1998 - 01.2007
Cook | Bar Attendant | Kitchen Hand
01.1993 - 01.1996
Customer Service
01.1991 - 01.1995