Hi, I’m
Melanie Nossiter
Real Estate Agent | Business Manager
Bonnet Hill TAS
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous administrative improvement to support the sales and property management teams.
Encouraging member of leadership teams and problem-solver with a strong focus on team building, leading and motivating, as well as excellent customer relations and relationship-building skills.
Proficient in using independent decision-making skills and sound judgment to positively impact team success.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
years of professional experience
Work History
Hobart Property Management Group Pty Ltd
Operational Business Manager
05.2023 - 02.2025
Job overview
- Enhanced staff performance through comprehensive training programs and regular performance evaluations, leading to a more skilled and motivated team.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favourable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Assisted with hiring process and training of new employees.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Enhanced team capabilities, organizing professional development workshops and mentoring programs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Terrace Strata Management
Strata Administration Manager
05.2022 - 05.2023
Job overview
- Scheduling, updating and maintaining Outlook calendars for staff members AGMs
- Manage a central email account for multiple staff members, diverting and attending to correspondence as seen fit
- Carry out Requisition on Title for properties selling within a strata scheme, as well as liaise with conveyancers, sales agents, vendors and purchasers during the process
- Developed effective filing systems that streamlined document access, increasing efficiency within the workplace.
- Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
- Maintained up-to-date knowledge of industry best practices in administration management through continuous learning opportunities
- Ensured compliance with relevant laws and regulations by developing policies and procedures for administrative operations within the company.
- Updated reports, managed accounts, and generated reports for company database.
- Created reports, presentations and other materials for Strata Managers and the Director.
PRD Hobart
Property Portfolio Manager
01.2021 - 01.2023
Job overview
- Experience in end to end property management, including onboarding, listing, advertising, processing applications for approval and decline, preparation of lease agreements, lodgement of bonds, inspections, lease renewals, terminating tenancies and managing bond disputes
- Manage marketing campaigns for properties by scheduling online activity, writing property descriptions, reviewing folio plans and boundaries in comparison with advertised images, liaising with photographers and designing marketing material
- Prioritise and delegate a variety of tasks amongst administration team members, both in office and via offshore virtual assistants
- Proactively communicated changes in market conditions that warranted adjustments within portfolios, minimising potential losses or missed opportunities.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimising downtime for tenants and maintaining property standards
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
PRD Hobart
Property Management Administration
01.2021 - 01.2023
Job overview
- Scheduling out of office appointments in consultation with external parties and ensuring these are scheduled at times convenient to all parties involved
- Complete data entries and report findings to the ABS
- Responsible for ensuring all rental property documentation contains required information from third parties, including meeting identification requirements, calculating adequate proof of income and verifying assets
Elders Brown & Banks (transitioning to PRD Hobart)
Administration - Assistant to Business Manager
09.2016 - 01.2019
Job overview
- Implement new software to improve the efficiency of industry norms with modern technology
- Organise and coordinate various events with external parties, including open homes, routine inspection, rental appraisals, owner meetings, bank valuations and pre-settlement inspections
- Preparation and execution of legal documents including Residential Tenancy Agreements, Exclusive Property Management Agreements, Notice To Vacates and Order of Vacant Possession
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Recorded expenses and maintained accounting records.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
- Managed travel arrangements for senior executives by securing flights and making hotel reservations.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Performed research to collect and record industry data.
Westpac Banking Group
Customer Service Officer (Banking)
01.2013 - 01.2016
Job overview
- Manage funds by ensuring cash drawers are balanced as well as process weekly banking and cash ordering
- Facilitate staff training and monitor areas of performance that require improvement
- Organise, implement and adjust staff rostering
- Successfully lead a team of 6 employees per day, by maintaining a high level of engagement, build a positive culture and achieving KPI's
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Australian College of Business And Training
Diploma of Business (BSB50120) from Business Administration And Management
09-2024
Connect Skills InstituteDiploma Of (Agency) Management TAS
from Business Management
08-2024
Deakin University
Tier 2 Financial Services Regulation Accreditation from Banking And Finance
01-2008
St Patrick's College Launceston, TAS
High School Certificate
12-1993
Skills
- Proficient in Microsoft Office and Google Suite Applications - including Word, Excel, Outlook & Teams
- Experience with enrolling staff with RTO's to complete mandatory training in line with legislative licencing requirements
- Highly experienced in financial reconciliations
- Experience with navigation government websites and platform's
- Familiarity with workflow platforms such as mondaycom
- Proven ability to work collaboratively and also autonomously
- Highly developed experience in liaising with stakeholders, managements teams, corporate members and external suppliers
- Exceptional time management skills
- Experience scheduling meetings and recording adequate minutes
- General reception duties, including Invoice receipting, File management, copying, scanning, electronic filing
- Auditing systems, records and operational oversight and financial administration
- Employee scheduling, staff training and development, performance evaluations, recruiting and hiring
- Payroll administration and timekeeping
Training And Education
- 10/05/2024, AREC Gold Coast, Australian Real Estate Conference
- 01/01/2022, Property Management Power Series, PRD Hobart
- 01/01/2021, PM Thrive, Hayley Mitchell
- 20/10/2019 Property Representatives Licence Course
Certification
- Real Estate Agent License - TAS Real Estate
Timeline
Operational Business Manager
Hobart Property Management Group Pty Ltd
05.2023 - 02.2025
Strata Administration Manager
Terrace Strata Management
05.2022 - 05.2023
Property Portfolio Manager
PRD Hobart
01.2021 - 01.2023
Property Management Administration
PRD Hobart
01.2021 - 01.2023
Administration - Assistant to Business Manager
Elders Brown & Banks (transitioning to PRD Hobart)
09.2016 - 01.2019
Customer Service Officer (Banking)
Westpac Banking Group
01.2013 - 01.2016
Australian College of Business And Training
Diploma of Business (BSB50120) from Business Administration And Management
Connect Skills Institute
from Business Management
Deakin University
Tier 2 Financial Services Regulation Accreditation from Banking And Finance
St Patrick's College
High School Certificate
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