MELANI LEON DIAZ
Bassendean,Australia
Summary
Experienced professional with a strong background in customer service, inventory management, and sales support. Collaborative team player focused on achieving desired outcomes through effective teamwork. Skilled in transaction handling, store maintenance, and providing exceptional customer experiences. Recognized for reliability and adaptability in meeting changing needs, leading to smooth operations and consistently high levels of customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shop Assistant
Benara Fresh
01.2022 - Current
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Reduced wait times by efficiently processing transactions at the cash register.
- Collaborated with team members to achieve overall store goals and objectives.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Remained calm and composed in tense situations involving angry or upset customers.
Hairdresser
Self-employeed
01.2016 - 01.2017
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
Babysitter
Self-employeed
01.2015 - 01.2016
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
Sales - Real Estate Sales
Real Estate Academy of Australia
Online11-2024
Barista - Hairdresser
Beauty Academy of Cuba
Cuba03-2024
High School Diploma -
Urselia Diaz Baez
Cuba08-2015
Skills
- Strong Written Communication
- Customer Service Focused
- Efficient Learning Adaptability
- Ability to follow instructions
- Effective Organizational Skills
- Bilingual Proficiency: Spanish and English
- Customer assistance
- Sales training
- Client relations
- Technical support
- Strong organizational skills
- Excellent teamwork
Accomplishments
- Resolved product issue through consumer testing.
Certification
- Barista Fundamentals - Barista Course, Perth, WA
- Librarian Certificate, Havana, Cuba
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Web Development and Design
- App Development
- Digital Art and Animation
- I have a passion for photography and editing photos
- Drawing and Painting
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Participating in cultural exchange programs and homestays
- Road Trips
- Backpacking and Hiking
Timeline
Shop Assistant
Benara Fresh
01.2022 - Current
Hairdresser
Self-employeed
01.2016 - 01.2017
Babysitter
Self-employeed
01.2015 - 01.2016
Sales - Real Estate Sales
Real Estate Academy of Australia
Barista - Hairdresser
Beauty Academy of Cuba
High School Diploma -
Urselia Diaz Baez
Similar Profiles
Kararaina Wi RepaKararaina Wi Repa
Checkout Assistant at Benara FreshCheckout Assistant at Benara Fresh
Anique RiveAnique Rive
Retail Sales Associate at Benara NurseriesRetail Sales Associate at Benara Nurseries
VIPIN JAINVIPIN JAIN
CFO (FINANCE MANAGER) at BENARA BEARINGS AND PISTONS LTDCFO (FINANCE MANAGER) at BENARA BEARINGS AND PISTONS LTD
Louise Anne Marie AlexanderLouise Anne Marie Alexander
NA at Ausdraft Design Pty LtdNA at Ausdraft Design Pty Ltd
Michael LittleMichael Little
First Nation Advocacy and Engagement Lead at First Nation Advocacy and Engagement LeadFirst Nation Advocacy and Engagement Lead at First Nation Advocacy and Engagement Lead