Summary
Overview
Work History
Education
Skills
Websites
Certification
Systems And Software
References
Timeline
Generic

Meldixon Molleno

Ripley,Australia

Summary

Dynamic and results-driven leader with 6+ years of experience across retail and QSR industries. Proficient in multi-site management, KPI delivery, compliance, food safety, and team development. Known for driving growth, operational excellence, and customer experience across high-performing teams. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Manager

Coles Group
, QLD
01.2025 - 05.2025
  • Led daily retail operations to ensure smooth workflow, optimal staff coverage, and adherence to Coles’ policies and standards.
  • Delivered exceptional customer experiences through well-executed merchandising, availability, and service standards.
  • Managed sales forecasting, rostering, payroll, and ordering to align with business objectives and budget.
  • Acted as a key leader in promoting safety culture and regulatory compliance, including RSA.
  • Coached and developed team members to take ownership of roles and support succession planning.

Restaurant General Manager

KFC (Collins Foods Limited)
, QLD
01.2022 - 01.2025
  • Held full accountability for restaurant performance, covering operations, team capability, cost control, and customer experience.
  • Drove profitability through sales-focused initiatives, operational discipline, and labour optimization.
  • Maintained exceptional food safety and hygiene standards, ensuring successful HACCP and internal audits.
  • Trained and developed team members and future leaders using structured onboarding, skills matrices, and coaching sessions.
  • Managed community engagement and marketing events to boost local visibility and store traffic.

Area Manager

KFC (Collins Foods Limited)
, QLD
11.2022 - 12.2024
  • Oversaw operational performance across multiple restaurant locations, ensuring brand consistency and compliance.
  • Supported stores during transitions, including openings, leadership changes, and performance recovery.
  • Conducted site audits, operational reviews, and performance coaching for Restaurant General Managers.
  • Facilitated business planning and budget control, improving efficiency and profitability across the area.
  • Championed high-performing culture by implementing training systems and leadership pipelines.

People Capability Lead

Collins Foods Limited
, QLD
03.2022 - 10.2022
  • Led talent development projects and capability assessments across multiple restaurant teams.
  • Designed, delivered, and evaluated training programs focused on leadership, compliance, and customer experience.
  • Collaborated with senior leadership to identify talent gaps and implement internal promotion strategies.
  • Facilitated workshops and leadership bootcamps to improve succession planning outcomes.

Area Safety Leader

Collins Foods Limited
, QLD
03.2022 - 10.2022
  • Executed safety audit programs across restaurants, identifying risks and driving mitigation strategies.
  • Provided WHS and food safety coaching for store leaders and team members.
  • Monitored and reported safety metrics, contributing to a 20% reduction in incidents across stores.
  • Promoted a proactive safety culture through campaigns, toolbox talks, and best-practice sharing.

Assistant Restaurant Manager

KFC (Collins Foods Limited)
, QLD
03.2021 - 01.2022
  • Assisted in overseeing operational excellence and shift execution aligned with brand standards.
  • Delivered team training and supervised onboarding to support new hires and leadership readiness.
  • Supported cost control, cash handling, ordering, and inventory systems to maintain accuracy.
  • Handled escalated customer concerns, ensuring service recovery and satisfaction.

Assistant Manager

McDonald’s
, QLD
08.2020 - 03.2021
  • Managed frontline operations, staff allocation, and compliance procedures for quality assurance.
  • Supported daily financial reconciliations and monitored stock variances and waste levels.
  • Ensured compliance with WHS policies and trained crew in food safety and emergency procedures.

Assistant Manager

7-Eleven
, QLD
02.2020 - 06.2020
  • Oversaw merchandising, sales, customer service, and visual display maintenance.
  • Managed cash operations, stock levels, and seasonal sales campaigns with minimal supervision.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained up-to-date knowledge of company products and services.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Created reports on sales trends, inventory levels, and financial data.
  • Seasonal Contract (Maternity)

People & Culture Manager

McDonald’s Philippines
, Philippines
05.2019 - 12.2019
  • Led recruitment, performance management, and training for front and back-of-house staff.
  • Oversaw HR tasks and coaching programs while ensuring compliance with service metrics.

Admissions Clerk- Internship

AMA University
, Philippines
01.2019 - 04.2019
  • Assisted admissions processes including data entry, enrolment forms, and system maintenance.
  • Utilized Oracle and Microsoft Office to organize records and support student services.

Guest Experience Leader

McDonald’s Philippines
, Philippines
08.2018 - 04.2019
  • Interacted with guests to resolve concerns, capture feedback, and elevate in-store experience.
  • Collaborated with operations teams to uphold service flow and hygiene protocols.

Business Development Manager Secretary-Internship

McDonald’s Philippines
, Philippines
10.2018 - 01.2019
  • Coordinated meeting documentation, scheduling, and administrative support for client programs.
  • Responded to inquiries, managed agendas, and supported reporting duties.
  • Drafted proposals for prospects in response to their requests for information.

Education

Diploma - Hospitality Management

AIBT Global
Queensland
08-2025

Certificate of Technical Studies - ElectroTechnology:Instrumentation And Control

EIM Training
Gold Coast, QLD
03-2022

High School Diploma -

AMA University
Philippines
05-2019

Skills

  • Operations Management
  • Inventory management
  • Payroll administration
  • Regulatory compliance
  • Visual merchandising
  • Customer service
  • Employee training
  • Team building
  • Operational efficiency
  • Budget control
  • Sales forecasting
  • Leadership & Coaching
  • KPI & P&L Accountability
  • Customer Experience
  • Inventory Control
  • Workforce Planning
  • Health & Food Safety Compliance
  • Staff Training
  • Operational planning
  • Team development
  • Cost control
  • Safety management
  • Performance coaching
  • Data analysis
  • Market engagement
  • Performance analysis
  • Compliance management
  • Standard operating procedures
  • Strategic planning
  • Supervisory role background

Certification

  • Customer Experience (CX) Foundations, LinkedIn, 05/01/25
  • Armed Robbery Safety Awareness, TCP Training, 10/01/22
  • Food Safety Supervisor, KFC Management, 08/01/22
  • QLD Responsible Service of Alcohol, English in Paradise, 11/01/20, E9743
  • Basic Life Support (BLS), St John Ambulance, 03/01/23, SJQ-344548

Systems And Software

  • BiForce
  • Tanda
  • MendrHub
  • EdApp
  • Safety Culture
  • RedCat Hospitality Platform
  • Aloha POS
  • Oracle
  • Lifelenz
  • Riteq Power BI
  • CRS
  • Macromatix
  • MEX Maintenance
  • MMX Digital System
  • NP6 POS System
  • Sonder
  • Oracle Cloud Fusion HCM
  • Ideagen
  • Ops Central
  • Bepoz

References

References available upon request.

Timeline

Store Manager

Coles Group
01.2025 - 05.2025

Area Manager

KFC (Collins Foods Limited)
11.2022 - 12.2024

People Capability Lead

Collins Foods Limited
03.2022 - 10.2022

Area Safety Leader

Collins Foods Limited
03.2022 - 10.2022

Restaurant General Manager

KFC (Collins Foods Limited)
01.2022 - 01.2025

Assistant Restaurant Manager

KFC (Collins Foods Limited)
03.2021 - 01.2022

Assistant Manager

McDonald’s
08.2020 - 03.2021

Assistant Manager

7-Eleven
02.2020 - 06.2020

People & Culture Manager

McDonald’s Philippines
05.2019 - 12.2019

Admissions Clerk- Internship

AMA University
01.2019 - 04.2019

Business Development Manager Secretary-Internship

McDonald’s Philippines
10.2018 - 01.2019

Guest Experience Leader

McDonald’s Philippines
08.2018 - 04.2019

Diploma - Hospitality Management

AIBT Global

Certificate of Technical Studies - ElectroTechnology:Instrumentation And Control

EIM Training

High School Diploma -

AMA University

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