Summary
Overview
Work History
Education
Skills
Timeline
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Mele Paongo

Brisbane,QLD

Summary

My name is Mele Siloni Paongo and 19 years of age.
I'm eager to find a job that accommodates with my creativity, studies and background in my recent jobs. I am reliable and a fast learner & I am willing to do anything in my power to get the Job done and learn new things.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Private Health Insurance
07.2023 - 10.2023
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Receptionist

Roslynn
11.2022 - 03.2023
  • Reduced incoming call response time by implementing an effective call routing system.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Responded to inquiries from callers seeking information.
  • Organised, maintained and updated information in computer databases.

Warehousing

Alexandra
11.2022 - 02.2023
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Learned and adapted quickly to new technology and software applications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Cafe Assistant

School Club
01.2020 - 12.2022
  • Provided comprehensive training to new hires, equipping them with essential skills for success in their roles as Cafe Assistants.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Reviewed and approved employee schedules and timesheets.

Mac Donalds

Nusreta
04.2021 - 12.2021
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Excellent communication skills, both verbal and written.

Childcare Educator

Nafiso Abdi
02.2021 - 12.2021
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Utilized technology to develop instructional materials and activities for children.
  • Gathered materials and resources to prepare for lessons and activities.
  • Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.

Education

High School Diploma -

Marian College
Sunshine West, VIC
12.2022

Early Childhood Cert 3 -

Gowrie
Melbourne, VIC
12.2022

Skills

  • -Communicating clearly and
    building trust
    -Ability to plan and manage
    multiple tasks, set goals and adapt
    to changing work conditions
    -Teamwork and bringing out the
    best in others
    -Being creative and being able to
    problem solve
    -Fast learning and being able to
    move onto different positions
    -Fast hands-on Learner and being
    able to move onto different
    positions
    -Academic confidence in both
    reading and mathematics

    -Dependability, honesty, self-
    confidence and positive attitude

    -Nice and easy-going personality
    -Being inclusive with all children
    -Not being afraid to ask more
    experienced co-workers for help

Timeline

Customer Service Representative

Private Health Insurance
07.2023 - 10.2023

Receptionist

Roslynn
11.2022 - 03.2023

Warehousing

Alexandra
11.2022 - 02.2023

Mac Donalds

Nusreta
04.2021 - 12.2021

Childcare Educator

Nafiso Abdi
02.2021 - 12.2021

Cafe Assistant

School Club
01.2020 - 12.2022

High School Diploma -

Marian College

Early Childhood Cert 3 -

Gowrie

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Mele Paongo