Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
About Me:
Timeline
Generic

Mele Paongo

Melbourne ,VIC

Summary

My name is Mele, and I am 20 years old. I'm currently searching for a new role. I am working as an insurance representative with NRMA Insurance Sales & Service in Brisbane, QLD and I am now moving interstate to Melbourne, VIC while eager to find a job that accommodates my creativity, studies, and background in my recent jobs. I am reliable, a fast learner, and I am willing to do anything in my power to get the job done and learn new things. I have worked in different fields, and I have a lot of experience.

I'm a nice, fun, and friendly person. I'm honest and punctual. I work well in a team, but also on my own, as I like to set myself goals, which I will achieve. I have good listening and communication skills. I have a creative mind, and I am always up for new challenges. I am well-organized and always plan ahead to make sure I manage my time well. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty.

Overview

5
5
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

NRMA INSURANCE & HCF INSURANCE /TSA
06.2023 - Current
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
  • Increased efficiency and performance by monitoring team member productivity and providing feedback
  • Collaborated with team members to develop best practices for consistent customer service delivery
  • Developed customer service policies and procedures to meet and exceed industry service standards

RECEPTIONIST

SPS PTY LTD
11.2022 - 03.2023
  • Reduced incoming call response time by implementing an effective call routing system
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
  • Responded to inquiries from callers seeking information
  • Organised, maintained and updated information in computer databases

PICK PACKING (WAREHOUSING)

DHL WAREHOUSE
11.2022 - 02.2023
  • Developed and maintained courteous and effective working relationships
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively
  • Learned and adapted quickly to new technology and software applications
  • Used critical thinking to break down problems, evaluate solutions and make decisions

SCHOOL CAFE BARISTA

GOWRIE
Yarraville
01.2022 - 12.2022
  • Provided comprehensive training to new hires, equipping them with essential skills for success in their roles as Cafe Assistants
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
  • Reviewed and approved employee schedules and timesheets

CHILDCARE VOLUNTEER

VCAFE
01.2020 - 12.2022
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children
  • Utilized technology to develop instructional materials and activities for children
  • Gathered materials and resources to prepare for lessons and activities
  • Enhanced children's cognitive and social development by implementing age-appropriate activities and games

Education

CERT III - EARLY CHILDCARE

THE GOWRIE
VIC
01.2022

HIGH SCHOOL GRADUATE -

MARIAN COLLEGE
VIC
01.2022

Skills

  • Communicating clearly
  • Building trust
  • Ability to plan and manage multiple tasks
  • Setting goals
  • Adapting to changing work conditions
  • Teamwork
  • Creativity
  • Problem solving
  • Fast learning
  • Hands-on learning
  • Academic confidence in reading
  • Academic confidence in mathematics
  • Dependability
  • Honesty
  • Self-confidence
  • Positive attitude
  • Nice personality
  • Easy-going personality
  • Inclusivity
  • Asking for help

Languages

  • English
  • Tongan

Hobbies and Interests

  • Spending time with family
  • Walking my dogs
  • Singing
  • Painting

About Me:

I'm a nice fun and friendly person, I'm honest and punctual, I work well in a team but also on my own as I like to set myself goals which I will achieve, I have good listening and communication skills. I have a creative mind and am always up for new challenges. I am well organized and always plan ahead to make sure I manage my time well.

Timeline

CUSTOMER SERVICE REPRESENTATIVE

NRMA INSURANCE & HCF INSURANCE /TSA
06.2023 - Current

RECEPTIONIST

SPS PTY LTD
11.2022 - 03.2023

PICK PACKING (WAREHOUSING)

DHL WAREHOUSE
11.2022 - 02.2023

SCHOOL CAFE BARISTA

GOWRIE
01.2022 - 12.2022

CHILDCARE VOLUNTEER

VCAFE
01.2020 - 12.2022

CERT III - EARLY CHILDCARE

THE GOWRIE

HIGH SCHOOL GRADUATE -

MARIAN COLLEGE
Mele Paongo