Mele Tuese
Melbourne,VIC
Summary
Driven Customer Service Manager with strong experience leading teams, improving service standards, and resolving customer issues efficiently. Proven ability to increase customer satisfaction, manage daily operations, and train staff to deliver high-quality service. Seeking to contribute leadership and operational excellence to a customer-focused organization. To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
My immediate goal is to secure a position that puts into practice the skills that I have learnt from my previous employments. However, I am aware that it is my objective to build a career path so therefore I am eager to start work. In terms of my long term objective, I have avidity towards securing a position in any workplace.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Nandos Brimbank
Deer Park, VIC
05.2025 - 02.2026
- Assisted in daily operations by supporting team activities and coordinating schedules.
- Collaborated with management to streamline communication among departments.
- Participated in training sessions to enhance product knowledge and customer service skills.
- Maintained inventory records and assisted in stock replenishment processes.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Contributed to problem-solving discussions to enhance operational efficiency within the team.
- Monitored compliance with company policies during daily operations and interactions.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Venue Manager
Kapura & Star Hospitality Group
Wellington New Zealand
02.2021 - 03.2025
- Assisted in coordinating events, ensuring seamless execution and guest satisfaction.
- Supported inventory management, tracking supplies and equipment for optimal venue operations.
- Implemented operational procedures to enhance efficiency and streamline workflows.
- Collaborated with vendors to maintain quality service standards and timely deliveries.
- Trained new staff on venue policies, enhancing team performance and service consistency.
- Conducted regular inspections of facilities, identifying areas for improvement and maintenance needs.
- Developed promotional materials to attract clientele, boosting event bookings and visibility.
- Managed scheduling for staff shifts, optimizing coverage based on event requirements and peak times.
- Resolved any operational challenges that arose during events by implementing effective problem-solving techniques quickly and efficiently.
- Enhanced customer satisfaction by providing top-notch service and addressing concerns promptly.
- Oversaw facility maintenance tasks to ensure a clean, safe, and aesthetically pleasing environment for guests at all times.
- Cultivated strong relationships with clients, leading to repeat business and referrals.
- Trained and supervised staff, fostering a team-oriented approach to ensure exceptional guest experiences.
- Managed venue schedules, ensuring optimal utilization of space and resources.
- Supervised events from start to finish using effective crowd control methods.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Team Leader
Ten Cups Cafe
Wellington, New Zealand
04.2020 - 11.2020
- Supervised daily operations, ensuring smooth workflow and adherence to service standards.
- Trained and mentored new staff on customer service protocols and cafe procedures.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Coordinated team schedules to maintain adequate staffing during peak hours.
- Analyzed sales trends and adjusted product offerings to meet customer preferences.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Assisted in recruitment to build team of top performers.
Shift and Scheduling Manager
McDonalds Restaurant
Wellington, New Zealand
08.2010 - 04.2020
- Coordinated staff schedules to optimize labor efficiency and meet operational demands.
- Implemented scheduling software to streamline shift management and enhance communication.
- Monitored attendance and punctuality, addressing issues promptly to maintain service standards.
- Trained new team members on scheduling protocols and best practices for time management.
- Analyzed staffing needs based on sales forecasts to ensure adequate coverage during peak hours.
- Developed strategies for shift rotations that improved employee satisfaction and retention rates.
- Collaborated with management to adjust schedules in response to changing business conditions or events.
- Led initiatives to reduce scheduling conflicts, enhancing overall team productivity and morale.
- Conducted meetings to update management and staff members on progress.
- Developed comprehensive training programs for new employees, improving overall team performance in managing schedules.
Education
Diploma in Travel & Tourism Level 4 - Travel And Tourism
Wellington Institute of Technology
Wellington, New Zealand 11.2014
Certificate in Computing Level 5 - Computing
McGirrs Computing Tech
Wellington, New Zealand 11.2008
NCEA University Entrance Level 1, 2 & 3 - College / University Entance
Wellington East Girls College
Wellington, New Zealand 12.2007
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Staff training and development
Staff supervision
Staff management
Workload management
Employee scheduling
Sales growth
Staff development
Performance reviewing
Cost control
Multitasking and organization
Team collaboration
Adaptability and flexibility
Verbal and written communication
Scheduling and planning
Workplace safety compliance
Sales forecasting
Referees
Corey Heerde
Venue Manager - Nandos
0400868428
Fina Tavita
Assistant Manager - Nandos
0452316751
Emily Taulogo
Assistant Venue Manager - Kapura & Star Hospitality Group
+64 0225736706
emilytaulogo@gmail.com
Miriama Alefa
Assistant Manager - McDonalds Restaurant
0424020533
miriamaalefa@hotmail.com
Timeline
Assistant Manager
Nandos Brimbank
05.2025 - 02.2026
Assistant Venue Manager
Kapura & Star Hospitality Group
02.2021 - 03.2025
Team Leader
Ten Cups Cafe
04.2020 - 11.2020
Shift and Scheduling Manager
McDonalds Restaurant
08.2010 - 04.2020
Diploma in Travel & Tourism Level 4 - Travel And Tourism
Wellington Institute of Technology
Certificate in Computing Level 5 - Computing
McGirrs Computing Tech
NCEA University Entrance Level 1, 2 & 3 - College / University Entance
Wellington East Girls College