Summary
Overview
Work History
Skills
Timeline
Generic

Melika Serpas

Perth

Summary

Professional in service industry with strong background in team collaboration and operational efficiency. Known for reliability and flexibility to meet evolving needs. Skilled in customer service and maintaining positive work environment.


Overview

6
6
years of professional experience

Work History

Team Member

JD Sports
05.2022 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.

Pick Packer

CTI Logistics
08.2024 - 04.2025
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Improved team collaboration through effective communication and coordination with coworkers.

Pharmacy Assistant

Chemist Warhouse
12.2022 - 05.2024
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.

Crew Team Member

Mcdonalds
06.2019 - 12.2022
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Following instructions
  • Collaboration and teamwork
  • Computer skills

Timeline

Pick Packer

CTI Logistics
08.2024 - 04.2025

Pharmacy Assistant

Chemist Warhouse
12.2022 - 05.2024

Team Member

JD Sports
05.2022 - Current

Crew Team Member

Mcdonalds
06.2019 - 12.2022

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Melika Serpas