MELINA KOPP
Katherine,N.T.
Overview
17
17
years of professional experience
Work History
Housing Officer
Department of Territory Families, Housing and Communities
11.2023 - Current
- Manage a caseload of public housing tenancies to ensure all obligations under the Residential Tenancies Act and Housing Act are met, including managing lease agreements, minimising debt, addressing anti-social behaviour and inspecting assets.
- Assist clients to achieve successful tenancies through liaison with, and referral to, appropriate support services.
- Investigate, report and make recommendations to the Housing Manager on tenants continued eligibility for public housing.
- Prepare accurate and timely information as required for briefing documents.
- Contribute to the formulation and development of Housing policies and procedures to ensure service delivery meets the needs of the clients, and accounts for the changing environment in which services are delivered.
- Ensure adherence to the Department's Work, Health and Safety Policies and be available to work with after-hours emergency teams in the cases of natural disaster/critical incidents.
- Respond positively to chance with a commitment to ongoing improvement and professional development.
- Act professional at all times, demonstrate cultural awareness and operate within the boundaries of agreed policies and procedures.
- Perform any other duties as required by my supervisor, which are within my capabilities.
- Provide tenancy management and client services to tenants of Territory Housing
- Obtained new skills in working within the Housing department.
- Shown good initiative and the ability to work as part of a team.
Agricultural - Beekeeper Assistant
Nambula Apiaries NT
08.2022 - 10.2023
- Provide efficient assistance to Senior Beekeeper.
- Assist in Beehive maintenance and monitoring water levels for bee hives.
- Assist in the preparation of starting new NUC's - development procedures related to a new Hive and colonies.
- Handling and capturing bee swarms.
- Assist in the Honey Extraction Plant Operations - Handling heavy honey boxes, capping of honey frames, operating the extracting machine and monitoring the honey level pump.
- Assist in the development of new beehive equipment such as frames, foundation, bee boxes, lids, painting etc.
- Inspect and Pre-start machinery, equipment and vehicles.
- Prepare and Maintain bee sites on the Farm and on remote sites.
- Assist in the shifting of Beehive to various locations.
- Assist in the replacement process of introducing new Queen Bees to colonies.
- Inspect all Bee Hives- Monitor the bee's activity, including inspecting the hive and foraging movements.
- Cleaning and maintenance of equipment, materials and Extracting Plant.
- Perform any other duties as required by my supervisor, which are within my capabilities.
- Good sound knowledge of the agriculture - Bee Industry
- Obtained new skills in working within the farming/Agricultural environments.
- Shown good initiative and the ability to work as part of a team, including working livestock (Bees)
Katherine Region Registry Officer
Department of Health - Katherine Hospital
01.2020 - 06.2022
- Provide and efficient, client focused records management service for both HP TRIM (Content Manager) electronic and hard copy records that assists business unit with the creation, maintenance and disposal of agency records through quality assurance checking, file audits, archiving, appraisal and disposal, and records retrievals.
- As the Katherine Hospital Switchboard operator receive calls, greeting caller, providing information and transferring internal and external telephone calls as required.
- Monitor and maintain updated phone lists and stationery supplies for the business unit.
- As a front-line position meet, greet and advise new staff and visitors to the hospital.
- Operate a mail and distribution service for the Katherine Region and other divisions of TEHS & NGO's to ensure provision of a timely service that best suits the needs of the clients;
- Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, save services and workplaces.
- Support for and backfill of Corporate Support Officer Position to ensure staff have access to accommodation and fleet vehicles on a daily basis.
- Strength of relationships built with Indigenous communities, organisations, local contractors, other stakeholders and departmental staff.
- Excellent communication skills both with indigenous and non-indigenous people
- Good knowledge and understanding of the Katherine Region
- Shown good initiative and the ability to work as part of a team.
Court Officer
Department of the Attorney - General and Justice - Local Court
06.2019 - 12.2019
- Perform clerical and administrative duties as directed by the Registrar including the accurate processing of documents in accordance with the relevant legislation and rules of the court, the use of various technologies to produce data, disseminate information and prepare court orders, as well as requests for reports, fine and adjournment notices.
- Perform all facets of court procedures such as opening and closing court, operation of audio and video equipment, securing exhibits, transcript preparation and maintaining order in the court.
- Provide an efficient front-line service to a broad range of clients, including the public, legal practitioners and other clients of the court, both in person and via communication technologies ensuring advice and assistance is timely and sound.
- Perform other administrative duties as directed by the Registrar as well as counter duties, receipting cash payments and balancing office/trust ledger.
- Perform the statutory duties of the Deputy Registrar of the Local Court including the signing of documents as an officious Justice of the Peace.
- Assist senior court staff in training staff to ensure that the court maintains and improves both its internal administrative processes and the level of service it provides to clients of the court.
- Perform any other duties as required by my supervisor, which are within my capabilities.
- Interact and communicate effectively with people from diverse cultures.
- Excellent communication skills both with indigenous and non-indigenous people
- Strength of relationships built with Indigenous community organisations, community members and departmental staff.
- Shown good initiative and the ability to work as part of a team.
Administration Officer/Medical Receptionist Relief
Central Australia Health Service -Primary Health Care
07.2018 - 05.2019
- Provide professional office administration support service.
- Provide professional receptionist service as the first point of contact for internal and external communication with the District Manager.
- Open, date stamp and register all incoming mail and distribute appropriately.
- Establish and maintain administrative control systems to record and monitor the flow of incoming and outgoing correspondence, ensuring that the presentation of all documents is correct, and deadlines are met.
- Maintain and monitor Office equipment.
- Undertake ordering of Office equipment and supplies for staff.
- Assist with the records maintenance and management systems inclusive of archiving and filing.
- Communicate effectively in the workplace and participate as an effective team member within.
- Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.
- Perform any other duties as required by my supervisor, which are within my capabilities.
- Excellent communication skills both with indigenous and non-indigenous people
- Strength of relationships built with Indigenous organisations, community members, contractors, other stakeholders and departmental staff.
- Shown good initiative and the ability to work as part of a team.
Receptionist/Client Service Officer - Casual
NAAJA - Northern Australian Aboriginal Justice Agency
10.2017 - 12.2017
- Provide customer service for all NAAJA clients, answering all incoming phone calls and taking messages as required.
- Manage all incoming and outgoing mail including couriers.
- Interact effectively with people from diverse cultures.
- Open, date stamp and register all incoming mail and distribute appropriately.
- Coordinate any conferences and internal events.
- Process purchase orders and requests.
- Maintain and monitor Office equipment.
- Prepare board meetings reports.
- Organise teleconferences, staff travel and accommodation, Purchase Orders for fuel, catering and other goods.
- Undertake ordering of Office equipment and supplies for NAAJA staff.
- Assist with the records maintenance and management systems inclusive of archiving and filing.
- Communicate effectively in the workplace and participate as an effective team member within.
- Perform any other duties as required by my supervisor, which are within my capabilities.
- Excellent communication skills both with indigenous and non-indigenous people
- Strength of relationships built with Indigenous organisations, community members, contractors, other stakeholders and departmental staff.
- Shown good initiative and the ability to work as part of a team.
Customer Service Administration Officer
Roper Gulf Regional Council
08.2015 - 06.2017
- Provide high levels of support to internal staff and external customers.
- Operate switchboard-NEC Phone system, receiving all incoming calls and transferring of all calls, taking messages correctly and promptly.
- Operate office equipment including computers, faxes and printers.
- Provide general administrative procedures including registering incoming and outgoing mail and other correspondence.
- Raising Purchase Orders for goods and supplies.
- Assist with the maintenance of HR's document systems inclusive of archiving and filing.
- Communicate effectively in the workplace and participate as an effective team member within.
- Provide assistance and support to HR and other Departments.
- Participate in the preparation of Board Meeting and Community meetings.
- Provide backup support to administrative functions when requested.
- Perform any other duties as required by my supervisor, which are within my capabilities.
- Strength of relationships built with Indigenous communities, organisations, local contractors, other stakeholders and departmental staff.
- Excellent communication skills both with indigenous and non-indigenous people
- Good knowledge and understanding of the Katherine Region
- Shown good initiative and the ability to work as part of a team.
Cleaner - After Hours
Swiftas Cleaning
03.2015 - 12.2015
- General Cleaning duties.
- Vacuum all Carpets & Mats.
- Sweep & mop all Floors.
- Clean Toilets & Bathrooms.
- Cleaning of Kitchen.
- Developed a good work ethic.
- Good reliable service & commitment.
- Good knowledge and understanding of hygiene Procedures.
- Shown good initiative and the ability to work as part of a team.
Casual Receptionist
CAAMA Central Australian Aboriginal Media Association
01.2015 - 02.2015
- Provide high levels of support to internal staff and external customers.
- Operate switchboard Phone system, receiving all incoming calls and transferring of all calls, taking messages correctly and promptly.
- Operate office equipment including computers, faxes and printers.
- Provide general administrative procedures including registering incoming and outgoing mail and other correspondence and stationery orders.
- Assisting with the transporting of goods and supplies.
- Communicate effectively in the workplace and participate as an effective team member within.
- Participate in the preparation of Board Meeting.
- Perform any other duties as required by my supervisor, which are within my capabilities.
- Developed a good work ethic, Strength of customer relationships and excellent communication skills.
- Shown good initiative and the ability to work as part of a team.
Customer Service/Kitchen Hand
Eagle Boys - Katherine
01.2010 - 01.2011
- Operate computer, Eftpos Machine and Till.
- Meeting and greeting customers, placing orders.
- Kitchen hand and cleaning duties.
- Serving food and food preparation.
- Developed a good work ethic, Strength of customer relationships and excellent communication skills.
- Good knowledge and understanding of hygiene Procedures.
- Shown good initiative and the ability to work as part of a team.
Timeline
Housing Officer
Department of Territory Families, Housing and Communities
11.2023 - Current
Agricultural - Beekeeper Assistant
Nambula Apiaries NT
08.2022 - 10.2023
Katherine Region Registry Officer
Department of Health - Katherine Hospital
01.2020 - 06.2022
Court Officer
Department of the Attorney - General and Justice - Local Court
06.2019 - 12.2019
Administration Officer/Medical Receptionist Relief
Central Australia Health Service -Primary Health Care
07.2018 - 05.2019
Receptionist/Client Service Officer - Casual
NAAJA - Northern Australian Aboriginal Justice Agency
10.2017 - 12.2017
Customer Service Administration Officer
Roper Gulf Regional Council
08.2015 - 06.2017
Cleaner - After Hours
Swiftas Cleaning
03.2015 - 12.2015
Casual Receptionist
CAAMA Central Australian Aboriginal Media Association
01.2015 - 02.2015
Customer Service/Kitchen Hand
Eagle Boys - Katherine
01.2010 - 01.2011