Melina-Niki Pafylia
Doncaster
Summary
Dynamic Retail Sales Associate with proven customer service excellence and organisational skills at East Yarra Friendly Society Pty Ltd. Expert in enhancing customer experiences and resolving issues, leading to increased loyalty. Fluent in Greek, showcasing exceptional communication and organizational skills. Achieved consistent sales targets through effective teamwork and problem-solving.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
East Yarra Friendly Society Pty Ltd
08.2022 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Retail Sales Associate
Bolero Factory Outlet Pty Ltd, Dandenong Plaza
04.2019 - 05.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Bachelor of Science - Bachelor of Speech And Language Science
Victoria University
Footscray, VIC06-2028
High School Diploma -
Balwyn High School
Balwyn North10-2023
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Leadership Skills
- Organisational Skills
- Customer assistance
- FLUENT IN Greek Language
- Phone etiquette
Languages
English
Full Professional
Greek
Native or Bilingual
Timeline
Retail Sales Associate
East Yarra Friendly Society Pty Ltd
08.2022 - Current
Retail Sales Associate
Bolero Factory Outlet Pty Ltd, Dandenong Plaza
04.2019 - 05.2019
Bachelor of Science - Bachelor of Speech And Language Science
Victoria University
High School Diploma -
Balwyn High School
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