Melinda Firth
BOORAL,QLD
Summary
Accomplished Cafe Barista and TAB Agent/Clerk with a proven track record at 50s Dinner and Denis And Trish Mullins, showcasing exceptional customer service and cash handling skills. Renowned for reliability, fostering team collaboration, and enhancing operational efficiency. Excelled in multitasking and resolving customer issues, significantly improving customer loyalty and workplace productivity.
Overview
20
20
years of professional experience
Work History
Cafe Barista
50s Dinner
Hervey Bay, QLD
05.2021 - Current
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
- Assisted in the training of new employees, sharing best practices for efficient drink preparation and exceptional customer service.
- Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
TAB Agent
Self Employed
Hervey Bay, QLD
01.2012 - 11.2018
- Contributed to a positive work environment by collaborating effectively with colleagues and management.
- Assisted customers in understanding betting options, resulting in confident wagering decisions.
- Delivered fast-paced service during high-stakes events, processing bets with accuracy under pressure.
- Improved operational efficiency by maintaining organized records of all betting transactions.
- Supported new staff members through training and mentorship, fostering a productive team dynamic.
- Built strong relationships with regular clients, developing trust through consistent quality service.
- Streamlined the betting process for better efficiency by maintaining up-to-date knowledge of racing schedules and odds.
- Handled cash transactions securely, maintaining accountability for funds throughout shifts.
- Developed a reputation for reliability, managing large volumes of bets during peak times without error.
- Played an active role in maintaining a clean and professional work area, contributing to a pleasant environment for both patrons and staff members alike.
TAB Clerk
Denis And Trish Mullins
Hervey Bay, QLD
10.2004 - 01.2011
- Cultivated a welcoming atmosphere within the establishment, ensuring a pleasant experience for patrons and fostering repeat business.
- Streamlined betting operations for improved user experience through diligent monitoring of sports events and updating betting lines accordingly.
- Proactively resolved disputes by thoroughly investigating discrepancies in bet outcomes and effectively communicating resolutions to affected parties.
- Provided exceptional customer service, addressing inquiries via phone, email, or chat with professionalism and accuracy.
Education
High School Diploma -
Sunshine College - Sunshine Senior Campus
Sunshine, VIC11.1989
Skills
- Reliability and punctuality
- Friendly and outgoing
- Team Player
- Exceptional customer service
- Cash Register Operation
- Attention to Detail
- Flexible Schedule
- Adaptable and Flexible
- Cash Handling
- Customer Service
- Time Management
Swimming, Reading, Football and Family
I have a love of swimming. I swam competitively as a teenager which lead me to become a swimming teacher when i finished school. I love reading yo wind down at night. I enjoy watching AFL football, especially watching my children and grandchild play. I love spending time with my family. watching them grow and thrive on there life journey.
Timeline
Cafe Barista
50s Dinner
05.2021 - Current
TAB Agent
Self Employed
01.2012 - 11.2018
TAB Clerk
Denis And Trish Mullins
10.2004 - 01.2011
High School Diploma -
Sunshine College - Sunshine Senior Campus