Melis Demir
Parramatta
Summary
Dedicated and highly experienced professional with over 8 years of experience as a Correctional Officer and currently serving as a Client Service Officer with Homes NSW. Proven ability to manage high-pressure environments, maintain safety and security protocols, and support vulnerable individuals with empathy and professionalism. Strong communication and conflict resolution skills, with a deep understanding of community services and client-centered support. Known for building rapport with diverse populations and contributing to safe, respectful, and inclusive environments.
Overview
7
7
years of professional experience
Work History
Client Service Officer
Homes NSW
07.2025 - Current
- Managed client inquiries, ensuring timely and accurate resolution of issues.
- Developed strong relationships with clients to enhance service satisfaction and retention.
- Coordinated communication between departments to improve workflow efficiency for client services.
- Accepted and processed payments, updated accounts and issued receipts.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
Correctional Officer
Corrective Services NSW
08.2018 - 2025
- Guide inmates in daily activities, ensuring compliance with rules and regulations, enhancing safety.
- Maintain accurate records and logs, improving data management and reporting efficiency.
- Train new officers, fostering adherence to best practices and operational procedures.
- Facilitate rehabilitation programs, contributing to measurable inmate reintegration success.
- Enhance communication among staff, sharing critical information to improve coordination.
- Meticulously documented inmate activities and incidents, ensuring accurate record-keeping and compliance with legal standards.
- Led security audits, identifying and mitigating potential risks, enhancing facility safety.
- Coordinated with mental health professionals, facilitating effective inmate support programs.
Education
Certificate III - Custodial
Corrective Services Academy
Eastwood, NSW10.2019
Certificate - Provide First Aid
Corrective Services
Eastwood, NSW10.2018
Certificate IV - Family And Community Services
TAFE NSW
Wetherill Park, NSW06.2017
Certificate - Policing Essentials Course
Charles Sturt University
Sydney, NSW03.2015
Skills
- Conflict Resolution & De-escalation
- Security & Safety Management
- Client-Centred Support
- Crisis Intervention
- Case Management Support
- Knowledge of Housing & Community Services
- Strong Communication Skills
- Problem Solving & Decision Making
- Risk Assessment & Management
- Record Keeping & Documentation
- Cultural Awareness & Sensitivity
- Team Collaboration
- Policy & Procedure Compliance
- Resilience in High-Pressure Environments
- Customer Service & Client Engagement
Timeline
Client Service Officer
Homes NSW
07.2025 - Current
Correctional Officer
Corrective Services NSW
08.2018 - 2025
Certificate - Provide First Aid
Corrective Services
Certificate IV - Family And Community Services
TAFE NSW
Certificate - Policing Essentials Course
Charles Sturt University
Certificate III - Custodial
Corrective Services Academy
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