- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Interior Design
- I have a passion for photography and editing photos
Melisa Mitchell
Hope Island,QLD
Summary
Dynamic professional with a proven track record in customer service and payment processing, honed at Coles Supermarket and other notable retail positions. Excelled in relationship building and attention to detail, significantly enhancing customer satisfaction and operational efficiency. Skilled in leveraging product research and social media promotion to drive sales and improve service delivery.
Overview
19
19
years of professional experience
Work History
Online Shopper
Coles Supermarket
06.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Developed expert knowledge of products, enabling accurate guidance for customer purchases.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained a clean, organized, and visually appealing online store for easy navigation and efficient purchasing processes.
Retail Assistant
The Finishing Touch
04.2021 - 04.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
Retail Assistant
Jeanswest
02.2021 - 03.2021
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Actively engaged customers to provide general assistance and information on store merchandise.
Receptionist
Johansens Insurance Brokers
02.2019 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
Waitress
Parkers Pies
01.2006 - 04.2006
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Completed Year 11 VCE -
Ovens College
Wangaratta, VICSkills
- Payment processing
- Product research
- Shipping coordination
- Social media promotion
- Returns handling
- Product photography
- Customer service
- Attention to detail
- Planning and organization
- Prioritizing orders
- Relationship building
- Flexible schedule
Interests
Timeline
Online Shopper
Coles Supermarket
06.2024 - Current
Retail Assistant
The Finishing Touch
04.2021 - 04.2024
Retail Assistant
Jeanswest
02.2021 - 03.2021
Receptionist
Johansens Insurance Brokers
02.2019 - 02.2021
Waitress
Parkers Pies
01.2006 - 04.2006
Completed Year 11 VCE -
Ovens College
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