Melisa Naghdi
Camira,QLD
Summary
Motivated and high-energy Manager with extensive experience in dynamic retail environments. Proven ability to set clear standards, drive team performance, and maintain high staff satisfaction. A strong relationship-builder with excellent organisational skills and sound judgment, focused on optimising team efficiency and results. Eager to contribute to the growth and success of an evolving Australian fashion brand
Overview
9
9
years of professional experience
Work History
Cluster Store Manager
Witchery
Carindale, QLD
04.2025 - Current
- Maintained high standards of store presentation, adhering to company guidelines on visual merchandising practices.
- Collaborated with regional management to develop long-term strategies for store expansion and profitability improvement.
- Improved customer satisfaction levels by emphasizing on exceptional service and staff training.
- Ensured smooth daily operations, addressing any issues swiftly and effectively as they arose.
- Achieved consistent year-on-year growth through effective marketing campaigns and promotional events.
- Fostered a collaborative team environment by hosting regular meetings focused on knowledge sharing and best practice implementation across stores in the cluster.
- Promoted a culture of continuous learning among staff members, offering ongoing training and development opportunities to keep employees engaged and updated on industry trends.
- Implemented loss prevention strategies to minimize shrinkage rates across multiple stores within the cluster.
- Oversaw staff recruitment processes, selecting candidates that aligned with the company''s values and culture fit criteria.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Store Manager
Witchery
Indooroopilly
04.2019 - 04.2025
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Made commercial decisions based on Store and Company Top Sellers.
- Assisted the Store Manager in analysing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and celebrating individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained over 25 staff and equipped to comply with company policies and procedures.
- Analysed customer feedback and implemented strategies to improve customer experience.
- Contribute to the smooth operations of the stockroom through effective management of stock and loss prevention
- Managing the organisation and arrangement of the stockroom to maximise efficiency and ensuring compliance with Workplace Health and Safety.
- Managing and supporting the processing of deliveries and preparation of stock to ensure that it is available for replenishment on the shop floor at all time
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Part Time Sales Assistant
Witchery
Qld
11.2016 - 04.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Developed loyal customer base by providing consistent, high-quality service.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Implemented customer feedback system to identify and address areas for improvement.
- Managed efficient POS and cash operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritising customers over completing tasks in store.
Education
Certificate III in Business Management
Bremer TAFE
09.2002
Toowong College
Toowong, QLD2000
Skills
- Customer service and experience leader
- Retail operations and Inventory control
- Team Culture and leadership
- Training and mentoring
- Personnel development
- Relationship building and management
Timeline
Cluster Store Manager
Witchery
04.2025 - Current
Assistant Store Manager
Witchery
04.2019 - 04.2025
Part Time Sales Assistant
Witchery
11.2016 - 04.2019
Certificate III in Business Management
Bremer TAFE
Toowong College