Melissa Sullivan

Aged Care Case Management, Care Planning and Assessment

• Completions of assessments and reviews of 65 clients under HCP and CHSP funding, with allocation of appropriate supports and services that meet client preferences, goals and enhances wellbeing
• Supervision of Client Services Officer to ensure completions of assessments and reviews of 85 clients of CHSP funding, with allocation of appropriate supports and services.
• Actively participated in buddy shifts with new support staff to promote staff engagement with client with a perspective of person centered care.
• Mentored and developed team members, fostering strong relationships, guidance and support to ensure job satisfaction, professional growth and effective service deliveries.
• Collaboration with external community stakeholders for innovative solutions to ensure effective and sustainable case management.
• Maintained open lines of communication between clients and internal teams, fostering strong partnerships based on trust and transparency.

Completing audits and initiating improvements relating to the Aged Care Quality Standards

Staff inductions, training, and handover meetings

Aged Care Case Management, Care Planning and Assessment

Participated in higher duties of Acting Manager of Homecare

• Completion of audits involved reviewing Homecare's GGJ Policies and Procedures, reviewed Shire of Narrogin's Executive Instructions to promote amalgamation
• Obtained audited feedback from clients and staff
• Creation of staff training online learning module packages (Altura), and mentoring support staff to improve their skills and knowledge
• Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards and best practices.
• Completions of assessments and reviews of 65 clients under HCP and CHSP funding, with allocation of appropriate supports and services that meet client preferences, goals and enhances wellbeing
• Working within a team environment to ensure supports and services are delivered
• Supervision of Client Services Officer, and all support staff
• Collaboration with external community stakeholders for effective and sustainable case management
• Collaborated with Shire of Narrogin key personnel to maintain corporate requirements during extended absence of the Homecare manager (Manager Community Care Services) (26/4/22 – 31/5/22)

Aged Care Case Management, Care Planning and Assessment

• Completions of assessments and reviews of 130 clients under CHSP funding, with allocation of appropriate supports and services that meet client preferences, goals and enhances wellbeing
• Working within a team environment to ensure supports and services are delivered
• Collaboration with external community stakeholders for effective and sustainable case management
• Assisted team to implement a new software system (Sandwai) that improved operations within administration and our support staff
• Re-evaluation of existing assessment process and forms to improve efficiency
• Assisted development of care assessments and care planning for 2 new overnight respite rooms within day center.
• Formulated in taking assessment process and strategies to integrate client care within day center and office environment
• Orientated newly appointed Enrolled Nurse into her role as a Clinical Coordinator to enable assisting my own role with assessments and care planning
• Completion of Cert IV Leadership & Innovation Dementia Services (by Alzheimer's WA)
• Completion of HDS-R Assessment Training (Dementia Australia).

• Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
• Established trusting relationships with clients and their families through empathetic communication and active listening.
• Relieved receptionist position when required: Managing incoming enquiries and triaging to appropriate personnel
• Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate professionals.
• Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
• Mentored new support workers by providing guidance, sharing best practices, and modelling effective client-centered techniques

Relieved role of Administration Officer when required by management:

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Daily scheduling and preparation of support worker rosters
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Prepared agendas and took notes at meetings to archive proceedings.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.