Melissa Burns

• Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
• Developed innovative design concepts to meet clients unique needs and preferences.
• Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
• Optimized space planning for improved functionality in both residential and some commercial spaces.
• Worked harmoniously within the design team collaborating ideas to provide creative and functional design recommendations.
• Worked autonomously from home curating design briefs to clients whom seeked further guidance on their projects and successfully closing sales.
• Provided mobile design consults on site liaising with clients, electricians and builders etc.
• End of day reconciliation when in Studio.
• Independent management of studio from open to close when required.
• Stock take and ordering.

• Successful handling of all patient enquiries to a high standard in a six (sometimes seven chair clinic) from bookings appointments, taking payments etc. to explaining dental procedures and treatment plans.
• Collating data and liasing with Health Insurance Companies, Ministry of Health, Oral Surgeons and ACC completing claims and pre approval applications meeting strict timelines.
• Management of our recall system to ensure patients always had their next appointment booked.
• Managed multi-line telephone system.
• Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Completion of end of day reconciliation reports.
• Preparation, assist and reset in a fast paced open floor clinic in an efficient and timely manner.
• Excellent knowledge of Exact Dental Software.
• Experience in Dental and Perio charting
• In depth knowledge of infection control procedures.
• Working harmoniously alongside Lactation Consultants and Midwives assisting Dentists in performing lip and tongue tie surgery on infants and adults.
• Working with children of all ages.

Similar to the above job description, I have a comprehensive background in the day to day running of a Dental Surgery, Chartwell Dental also had a sister clinic in which I started my Dental Assisting career and enjoyed working within both clinics in a fast paced environment.

My experience extends to all general dentistry, some orthodontic experience and frontline customer service.

As I started my employment at the smaller more newer clinic I was able to learn and implement new systems to improve office efficiencies and am highly organised and comfortable working alone or in an administrative team.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Confident working in Dental Laboratory pouring models for suckdowns, mouth guards etc.