MELISSA CHILDS

• Contribute to the development, implementation, and improvement of Work Health Safety Management Systems
• Conduct risk management in a multidisciplinary and complex environment
• Perform Task Observations/Audits
• Create procedures, processes, and permits for The Canberra Hospital's new Building 5
• Establish a Permit to Work system through RapidGlobal
• Process Building/Traka Cabinet access requests and manage through IAM
• Implement induction/Orientation packages
• Represent ISAR/Facilities Management in WHS Divisional committee meetings
• Assist in maintaining nominated risk management systems and tools
• Participate in auditing and accreditation activities
• Organise and administer internal and external division events and training
• Communicate with stakeholders regarding disturbance or interference with services, safety, or traffic through the DISST process
• Manage diary, coordinate, and schedule for the Director of Safety and Risk
• Provide secretariat support for multiple committees and forums
• Perform data entry into multiple registers, ensuring they remain current
• Maintain the Risk and Asbestos Register for currency, accuracy, and validity
• Deliver high-quality customer service and coordinate consistent implementation of client-focused administration, policies, and procedures
• Collaborate with stakeholders from both ACT government and private companies
• Work with a variety of ACT Government systems, including software programs, databases, and reporting tools
• Undertake relevant administration tasks and incidental duties as required by the Assistant Director and Director of Safety and Risk
• Training of new staff
• Engaged in complex data analytics, quality assurance and database management to quantify and substantiate observations and lend credence to proposed operational enhancements.
• Took initiative in gathering information and solving problems independently within highly structured corporate environment.

• Managed all aspects of service contracts and health infrastructure trade panel (HIT) deeds for Facilities Management (FM) at Canberra Health Services (CHS), primarily for Electrical, Hydraulic, Medical Gases, Consulting, and Lift disciplines.
• Led procurement activities in line with ACT Government and CHS policies and procedures, as well as the Government Procurement Act 2001 and Government Procurement Regulation 2007.
• Authored and finalised procurement documents, including procurement plans, health minutes, risk plans, pre-tender estimates, statements of requirements, maintenance agreements, variations, and extensions. Ensured all relevant approvals were obtained and stakeholders consulted for technical or asset advice.
• Chaired tender evaluations involving tender evaluation meetings, seeking clarifications from contractors, tender evaluation reports and recommendations to the delegate.
• Applied data analysis and key economic principles alongside contractor technical capabilities and other criteria to ensure value for money (VMF) and optimise territory spending during the procurement process.
• Chaired monthly or ad-hoc contractor meetings and created action registers to ensure contractors met their contractual obligations by discussing planned and reactive maintenance activities, Work Health and Safety concerns, outstanding quotes and invoices, and any other issues or feedback with a strong focus on relationship management.
• Collaborated with internal stakeholders to ensure contractors met their contractual obligations, required deliverables, and Key Performance Indicators (KPIs) to assist in resolving any contractual disputes both verbally and in written communication.
• Processed monthly invoices and assisted the FM team with any schedule of rates or invoicing discrepancies for HIT panel related works.
• Upheld high standards of probity by ensuring all procurement activities were transparent, fair, and compliant with relevant regulations.
• Managed multiple critical tasks simultaneously, prioritising workload effectively to meet tight deadlines and support the operational needs of CHS.
• Provided regular updates and reports to senior management, ensuring clear communication of progress, issues, and resolutions.

• Established key relationships with potential leasers and renters.
• Worked with property managers to maintain market readiness and facilitate smooth transitions.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Conducted regular property inspections to identify and address maintenance issues proactively, maintaining high standards of property condition.
• Collected and maintained careful records of rental payments and payment dates.

• Proficiently managed Flex Sheets, ensuring streamlined operations
• Provided effective oversight of staff planning activities
• Fulfilled the responsibilities of a finance officer with precision
• Coordinated seamless operations of the Mobile Dental Van
• Demonstrated strong organizational skills in planning and executing meetings
• Recorded and transcribed correct meeting minutes
• Efficiently managed the ordering and maintenance of stock
• Organised and facilitated productive teleconferences
• Provided specialised dental services to nursing homes
• Scheduled appointments for dental procedures
• Administered and monitored General Anaesthesia during dental treatments
• Utilised and managed Digital Health Record (DHR) systems effectively

• Patient Interaction: Greet and welcome patients as they arrive at the dental practice, schedule appointments and manage the dental office's appointment calendar, Answer phone calls, respond to inquiries, and provide information about the practice
• Administrative Duties: Manage patient records, ensuring accuracy and confidentiality
• Manage billing and insurance claims, verifying patient information and coverage
• Coordinate with other healthcare professionals and specialists for patient referrals
• Practice Coordination: Oversee the opening and closing procedures of the dental clinic
• Ensure the efficient flow of operations within the dental office
• Order and manage stock and supplies needed for daily operations
• Staff Training and Supervision: Train new dental staff on office procedures and protocols
• Supervise and provide support to dental assistants and administrative staff
• Foster a positive and collaborative work environment within the dental practice
• Customer Service: Provide excellent customer service to patients, addressing their concerns and ensuring a positive experience
• Manage patient inquiries and complaints with professionalism and empathy
• Financial Management: Aid with financial aspects, including processing payments and managing accounts, collaborate with the finance officer to ensure correct and prompt financial transactions
• Hygiene and Sterilization Procedures: Oversee sterilisation protocols for dental instruments and equipment, Ensure adherence to hygiene procedures within the dental practice
• Technology and Equipment Management: Use and manage dental office technology, including appointment scheduling systems and EFTPOS terminals
• Collaborate with IT support for any technical issues
• Patient Education: Educate patients on dental procedures, aftercare, and hygiene practices
• Provide information on treatment plans, costs, and available financing options
• Team Collaboration: Collaborate with dentists, dental assistants, and other staff to perfect the overall patient experience
• Participate in team meetings and contribute to practice improvement initiatives