Melissa White
Townsville,QLD
Summary
Seasoned Assistant Manager in childcare with comprehensive knowledge in team leadership, documentation expectations/management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality care. Successful track record of improving efficiency, increasing productivity, and driving satisfaction in stakeholders during previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Assistant Manager/Educational Leader
Calvary Outside School Hours Care
Townsville, Queensland
05.2026 - Current
- Completed daily duties with accuracy and efficiency.
- Performed documentation and government documentation, kept within legal timeframes.
- Performed hands on first aid in both minor and major injuries.
- Directed daily operations of childcare center fostering a safe learning environment.
- Developed and implemented age-appropriate curriculum enhancing child development and engagement.Offered practical ideas and solutions to improve team performance and results.
- Organized tasks and priorities to meet service goals on time.
- Monitored child safety practices and resolved parent concerns for employer childcare programs.
- Maintained child records, incident logs, and program documentation for employer files.
- Supervised drop-off and pick-up routines to ensure smooth center operations.
- Trained new staff on childcare procedures, safety rules, and family communication.
- Collaborated with center leadership on staffing, scheduling, and program coordination.
- Responded to classroom emergencies and helped handle medical, emotional and behavioral concerns.
- Organized special events such as field trips, holiday parties, and parent-teacher conferences.
- Implemented strategies to encourage positive behavior among children while discouraging negative behaviors.
- Provided leadership, guidance and support to staff members in the day-to-day operations of the childcare center.
- Coordinated childcare services to ensure safe and healthy care for children.
- Provided guidance on curriculum development according to early childhood education best practices.
- Attended professional development seminars related to early childhood education topics.
- Resolved conflicts between staff members or students in a timely manner.
- Ensured adequate supplies were available for daily use in the classroom setting.
- Assisted parents with enrollment processes and provided information about available programs.
- Trained, managed and motivated employees to promote professional skill development.
- Established and enforced modern educational standards to support student needs.
OSHC Centre Manager
Calvary Christian College
Townsville, QLD
05.2024 - 05.2026
- Directed daily operations of childcare center fostering a safe learning environment.
- Developed and implemented age-appropriate curriculum enhancing child development and engagement.
- Managed staff recruitment, training, and performance evaluations for effective team management.
- Ensured compliance with state regulations promoting high standards of care and safety.
- Coordinated communication between parents and staff building strong community relationships.
- Oversaw budgeting and resource allocation optimizing center resources for program delivery.
- Facilitated professional development workshops enhancing staff skills and knowledge base.
- Implemented new educational materials or equipment into classrooms as needed.
- Handled customer service inquiries from parents regarding their children's needs or experiences at the center.
- Kept up-to-date on changing regulations related to running a childcare center.
- Resolved conflicts between staff members if needed.
- Maintained accurate records of attendance, meals served, medical records, incident reports.
- Conducted regular inspections of the facility to ensure it meets safety standards set by local authorities.
- Collaborated with other childcare centers in the area to promote best practices among early childhood educators.
- Managed daily operations of the childcare center, including overseeing staff and ensuring compliance with applicable laws and regulations.
- Assisted in recruiting qualified personnel to work at the childcare center as needed.
- Communicated with parents and fostered strong professional relationships.
- Created and updated records to document employee and participant information.
- Oversaw staff performance evaluations and provided feedback when necessary.
- Hired, mentored and monitored qualified childcare staff.
- Monitored compliance with state, federal and company regulations, standards and requirements.
North Queensland Red Frogs Education Coordinator
Red Frogs Australia
Townsville
06.2017 - 2021
- Company Overview: Oversee the Education programs in the North Queensland region (From Cairns to Charters Towers, down to Whitsundays).
- Through my local church I was presented the opportunity to oversee the Education programs in the North Queensland region (From Cairns to Charters Towers, down to Whitsundays).
- Oversee the Education programs in the North Queensland region (From Cairns to Charters Towers, down to Whitsundays).
Church Volunteer
Calvary Christian Church
Townsville
04.2016 - Current
OSHC Centre Director
ABV Care Calvary
Townsville, QLD
01.2021 - 05.2024
- Managed budgeting and resource allocation for center operations.
- Supervised daily operations of childcare center and staff activities.
- Developed and implemented age-appropriate educational programs for children.
- Ensured compliance with state regulations and licensing requirements.
- Trained and mentored staff to enhance childcare practices and techniques.
- Coordinated parent communication regarding children's progress and center events.
- Fostered a safe, nurturing environment for children's emotional and physical development.
- Oversaw health and safety protocols to promote child well-being in the facility.
- Enforced rules to promote positive behaviour among children under care.
- Maintained accurate records of children's attendance, health information and developmental progress.
- Conducted regular meetings with staff to discuss strategies for improving quality of childcare services.
- Hired, mentored and monitored qualified childcare staff.
- Inspected facilities regularly to ensure cleanliness and safety requirements are met.
- Assisted with the preparation of grant applications for funding opportunities.
Casual Bar Attendant
Townsville Golf Club
Townsville
11.2017 - 01.2019
- This position is a casual position in which I have been employed for approximately 1 + years.
Outside School Hours Care Educator
St. Joseph's The Strand
Townsville
02.2013 - 11.2017
- Company Overview: Employed by Townsville Diocese of Catholic Education.
- Was employed by Townsville Diocese of Catholic Education in my first year out of school and continued my employment there for approximately 4 years.
- Employed by Townsville Diocese of Catholic Education.
Casual Bar Attendant/Canteen Worker
Townsville Hockey Association
Townsville
01.2014 - 08.2017
- This role was only a weekend job at my local sports association. Required the attainment of a Responsible Service of Alcohol certificate.
Education
Bachelor of Primary Education -
James Cook University
Townsville12-2019
Year 12 completion -
Kirwan State High School
Townsville12-2013
Bachelor of Paramedicine - Paramedicine
Central Queensland University
10-2026
Skills
- Highly organized and efficient
- Interpersonal Communication Skills
- Curriculum Development
- Diligent
- Knowledge of Office Technology
- Application of Knowledge
- Can work under pressure
- Ability to Work in a Team
- First Aid & CPR
- Behavior Management Skills
- Ability to Multitask
- Child safety practices
- Regulatory compliance
- Staff training
- Record keeping
- Team leadership
- Conflict resolution
- Parent communication
- Program planning
- Professional development
- Performance evaluation
- Student supervision
- After-school care
- Planning activities
- Managing discipline
Profile - Philosophy
I am passionate about finishing my studies in Paramedicine and becoming a successful paramedic for Queensland Ambulance Service in the future. In the meantime I know that through my worked experiences and strong admin skills I can bring a unique perspective to various medical roles, and I endeavour to begin a line of employment where I am constantly being challenged and learning new things every day.
Certification
- Certificate III in early childhood education and care
- Diploma in early childhood education and care
- First aid and CPR qualified
- Anaphylaxis and asthma qualified
Timeline
Assistant Manager/Educational Leader
Calvary Outside School Hours Care
05.2026 - Current
OSHC Centre Manager
Calvary Christian College
05.2024 - 05.2026
OSHC Centre Director
ABV Care Calvary
01.2021 - 05.2024
Casual Bar Attendant
Townsville Golf Club
11.2017 - 01.2019
North Queensland Red Frogs Education Coordinator
Red Frogs Australia
06.2017 - 2021
Church Volunteer
Calvary Christian Church
04.2016 - Current
Casual Bar Attendant/Canteen Worker
Townsville Hockey Association
01.2014 - 08.2017
Outside School Hours Care Educator
St. Joseph's The Strand
02.2013 - 11.2017
Bachelor of Primary Education -
James Cook University
Year 12 completion -
Kirwan State High School
Bachelor of Paramedicine - Paramedicine
Central Queensland University