Melissa Fisicaro

• Oversee and coordinate the daily administrative and clinical operations of the dental practice to ensure efficiency and quality patient care.
• Lead, manage, and support dental and administrative staff, including recruitment, training and performance management.
• Ensure full compliance with Australian dental regulations and standards including Radiation Safety, and infection control protocols.
• Manage patient appointment systems to optimise booking efficiency
• Maintain accurate and confidential patient records
• Oversee financial operations including invoicing, EFTPOS/HICAPS processing, private health fund claims, medicare claims, DVA, workers compensation and debt management.
• Respond to patient enquiries, feedback, and complaints in a professional and empathetic manner to ensure patient satisfaction.
• Ensure timely maintenance and servicing of dental equipment
• Drive marketing and promotional strategies to attract new patients and retain existing ones (e.g., social media, local outreach).
• Liaise with external stakeholders including dental labs, equipment suppliers and IT support.
• Facilitate internal meetings, training sessions, and team-building activities to foster a positive workplace culture.
• Implement infection control training and ensure staff adherence to sterilisation and PPE protocols.
• Oversee the management of recalls and reminders to maintain regular patient visits and clinical care standards.

• Senior Dental Implant Nurse- Assist dentists with complex clinical procedures including surgical and restorative implant procedures, ensuring sterile field management and optimal patient care
• Managing patient care pre and post op, appointments and liaising with the dentist to anticipate clinical needs
• Prepare and maintain surgical areas for implant placements, including the setup of implant kits, motors, and surgical guides.
• Order and manage stock of implant components
• Track and maintain accurate inventory of all implant-related materials and surgical consumables.
• Ensure all equipment and implant materials meet sterilization and compliance standards.
• Train junior staff on implant protocols, surgical asepsis, and procedural setup.

Senior Dental Nurse-

• Supervise and mentor junior dental nurses, including training and performance monitoring.
• Ensure all clinical areas meet infection control and decontamination standards
• Oversee and ensure strict compliance with infection control standards, including sterilisation, disinfection, and instrument processing.
• Maintain dental equipment and surgery rooms in optimal condition. Conduct regular equipment checks, report faults, and coordinate maintenance or repairs.
• Maintaining first aid kits and AEDs

Purchasing Officer-

• Monitor stock levels and maintain inventory of dental materials, instruments, and PPE.
• Source and liaise with suppliers to negotiate cost-effective purchasing agreements.
• Place and track orders, ensuring timely delivery of essential clinical and administrative supplies.
• Maintain records and reconcile deliveries against invoices and budgets.
• Implement cost-saving measures while maintaining quality standards and compliance.
• Conduct periodic audits of stock usage and wastage.

• Support dentists during clinical procedures. Anticipating dentist needs and preventing interruptions in workflow efficiency
• Ensure strict adherence to infection control protocols and maintain sterilisation of dental instruments and equipment in compliance with ADA guidelines.
• Prepare patients for treatment, provide reassurance, and ensure comfort throughout procedures.
• Prepare surgery rooms with the required instruments and materials before procedures and clean rooms post-treatment.
• Update and maintain accurate patient records and medical histories using the dental software exact
• Assist with the preparation for dental radiographs and processing through the software DBSWIN and examine pro
• Monitor and restock dental supplies and materials; liaise with head nurse when stock was running low
• Assist with appointment scheduling, billing, and reception duties as needed.

• Coordinated staff training and inductions for over 50 Dental Assistants and Dentists
• Created and implemented employee manual, including; training and development, policies and procedures and asset maintenance
• Implemented fire emergency procedures and emergency first aid bags.
• Facilitated training in fire extinguisher use and CPR with staff
• Reported staff performance to HR Manager for training and development reviews
• Ensured standard practice operating procedures are always followed
• Monitored equipment and ensured cleaning and servicing was conducted as required
• Mentored all staff and developed and nurtured the skills of junior staff
• Implemented quality infection control procedures
• Conduct all instrument inventory
• Conduct all stock orders and stocktake
• Created and implemented the company’s first Employee Manual
• Was invited to be involved in designing and opening a new practice