- Enjoy participating in running for overall physical and mental well-being
- Regularly practice mindfulness and meditation for overall wellness
- Camping
- Spending quality time with family
Melissa Foreman
Beaconsfield
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability, compassion, loyalty and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Spa Manager
Endota Spa
01.2015 - Current
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintain sufficient rosters for 28 staff members across 6 days
- Meet & maintained business budgets & KPI expectations
- Ensured cleanliness, maintenance, and compliance with safety standards within the spa facility, addressing building issues and adhering to all regulatory requirements.
- Managed ordering and stock maintenance, ensuring inventory levels were maintained within budget.
- Recorded product sales into spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Managed appointment book to maximise room utilization
- Ensured compliance with strict company protocols and upheld core endota values in all operations
- Built and maintained strong relationships with staff and clients, fostering a positive and collaborative environment.
- Handled guest feedback professionally, resolving issues promptly to enhance customer satisfaction.
Senior Beauty Therapist
Sundaze Beauty Therapy
01.2011 - 01.2015
- Increased salon revenue through upselling additional services and retail products to clients.
- Streamlined appointment scheduling processes, improving efficiency and reducing wait times for clients.
- Created a welcoming environment for clients by maintaining a clean, organized, and visually appealing treatment room.
- Maintained a loyal clientele base by consistently delivering high-quality beauty treatments and exceptional customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Call Centre Manager
Salon First
01.2007 - 04.2011
- Built rapport with customers through active listening skills which led to successful resolution of disputes and increased customer satisfaction.
- Cultivated strong relationships with clients by consistently delivering exceptional service and addressing concerns in a timely manner.
- Managed incoming orders, overseeing packing and dispatch to ensure timely and accurate delivery of spa/beauty goods to spa Australia wide
Education
HTAID011 Provide First Aid
Innacare
03-2025
HLT33115 Cert III in Health Services Assistant -
Open Colleges
01-2022
Cert III & IV Personal Training
WYNN Training
07-2008
Cert III Beauty Therapy
Salon First
04-2005
VCE Completion
Mater Christi College, Belgrave
12-2003
Skills
- Staff management
- Employee coaching
- Spa operations
- Performance evaluations
- Appointment scheduling
- Budget planning
- Schedule coordination
- POS system operation-zenoti, shortcuts & myob
- Recruitment
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Interests
Timeline
Spa Manager
Endota Spa
01.2015 - Current
Senior Beauty Therapist
Sundaze Beauty Therapy
01.2011 - 01.2015
Call Centre Manager
Salon First
01.2007 - 04.2011
HTAID011 Provide First Aid
Innacare
HLT33115 Cert III in Health Services Assistant -
Open Colleges
Cert III & IV Personal Training
WYNN Training
Cert III Beauty Therapy
Salon First
VCE Completion
Mater Christi College, Belgrave
Similar Profiles
JESSICA GUNNJESSICA GUNN
Beauty Therapist at endota Spa ChermsideBeauty Therapist at endota Spa Chermside
Susan McIntoshSusan McIntosh
Senior Beauty Therapist at Endota Spa TorquaySenior Beauty Therapist at Endota Spa Torquay
Harriet WilkieHarriet Wilkie
Beauty Therapist at Endota SpaBeauty Therapist at Endota Spa