Melissa Fraser

• Looking after Land Rover, Jaguar, Audi, LDV, Suzuki, Volvo & GMSV, selling aftermarket, warranties and accessories.
• Face-To-Face, email and over the phone sales daily.
• Working with ERA Power and Sales log
• Develop & maintain strong customer relationships to enhance satisfaction & loyalty.
• Constant communication with the Pre-delivery and sales team regarding sales.
• Driving high profit & penetration.

• Looking after Nissan and Kia, selling aftermarket products and accessories.
• Assisted in Business manager tasks, supporting operational efficiency and team coordination.
• Face-To-Face, email and over the phone sales daily.
• Self motivated and reliable.
• Working with the Pre-delivery departments and sales team.
• Constantly achieving KPI's.

• Sales Planning

• Direct Sales

• Solution Selling• Sales Processes

• Cold Calling

• Face-To-Face and phone sales
• Constant communication with the Pre-delivery and sales team regarding sales.
• Selling aftermarket products and accessories.
• Develop and maintain strong customer relationships.

• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
• Hiring and Training staff to deliver exceptional service.
• Boosted revenue by identifying new business opportunities and diversifying product offerings.
• Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
• Led company through successful rebranding initiative, refreshing image and attracting broader customer base.