Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Gallagher

Glen Innes,NSW

Summary

Since leaving School and immediately gained a long serving position in retail and customer service. whilst maintaining a home raising 2 children taking pride in being presentable and punctual for both being employed and when self employed. Happy to confront and perform tasks to the best of my ability.

Overview

35
35
years of professional experience

Work History

Housekeeping Cleaner

New England Motor Lodge
Glen Innes
03.2018 - Current
  • Stocked linen closets with fresh supplies of towels and linens.
  • Inspected guest rooms on completion for cleanliness standards set by the hotel management team.
  • Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
  • Provided assistance with moving heavy furniture or appliances when necessary.
  • Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
  • Followed safety rules when handling cleaning chemicals according to OSHA regulations.
  • Adhered strictly to health regulations regarding sanitation practices in the workplace.
  • Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
  • Reported any maintenance issues to supervisor immediately.
  • Emptied wastebaskets and replaced liners.
  • Organized storage closets ensuring that all items are properly labeled and stored away safely.
  • Replaced light bulbs in lamps and other fixtures as required.
  • Performed deep cleaning tasks such as shampooing carpets or steam cleaning upholstery.
  • Checked all equipment to ensure proper functioning prior to use.
  • Maintained a clean work area at all times by sweeping or vacuuming daily.
  • Replenished amenities in guest rooms according to established standards.
  • Transported trash to designated disposal areas.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Used cleaning chemicals following proper guidelines.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Maintained and organized cleaning supplies stock.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Returned rooms to occupant-ready status to satisfy future guests.

Production Worker

Photo Create
Glen Innes
08.2017 - 12.2017
  • Ensured proper labeling of completed products before shipping out.
  • Communicated with team members regarding tasks assigned during shift.
  • Verified accuracy of finished products against work orders or blueprints.
  • Inspected product quality prior to packaging and shipment.
  • Cleaned up work area at end of shift to maintain safe working environment.
  • Adhered strictly to established guidelines and procedures while performing duties.
  • Followed safety protocols while operating machines and equipment.

Joint Owner

Small Engine Services
Glen Innes
07.2007 - 06.2014
  • Maintained accurate records of transactions related to joint venture activities.
  • Resolved customer complaints promptly and professionally while maintaining high levels of customer satisfaction.
  • Developed and implemented successful sales strategies to meet business goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Prepared staff work schedules and assigned team members to specific duties.

Checkout Operator

Fomerly Shoey's Supermarket
Glen Innes
12.1989 - 11.2001
  • Adhered to safety guidelines while operating cash registers and other equipment.
  • Followed store policies regarding returns, refunds, discounts.
  • Maintained cleanliness of checkout area and ensured it was well stocked at all times.
  • Resolved customer complaints in a professional manner.
  • Balanced tills daily to ensure accuracy of transactions.
  • Processed cash, credit, debit, and check payments accurately and efficiently.
  • Communicated effectively with team members to ensure smooth operation of checkout lanes.
  • Verified the age of customers when selling alcohol or tobacco products.
  • Greeted customers in a friendly and courteous manner.
  • Performed opening and closing procedures for store registers as required.
  • Provided assistance to customers with product selection queries.
  • Operated point-of-sale terminals to record customer purchases.
  • Answered store phone calls to provide general information and direct callers to desired departments.
  • Helped with purchases and signed customers up for rewards program.
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Packed and bagged products according to customer preferences.

Education

School Certificate -

Glen Innes High
Glen Innes, NSW
01-1989

Skills

  • Punctual and well presented
  • Follow instructions and respect authority
  • Customer service and retail experience
  • Physically able to perform lifting tasks and assist others
  • work well solo or in a team environment
  • keen to undertake any training requiremnts

Timeline

Housekeeping Cleaner

New England Motor Lodge
03.2018 - Current

Production Worker

Photo Create
08.2017 - 12.2017

Joint Owner

Small Engine Services
07.2007 - 06.2014

Checkout Operator

Fomerly Shoey's Supermarket
12.1989 - 11.2001

School Certificate -

Glen Innes High

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Melissa Gallagher