Melissa Genninges
Yeppoon
Summary
I consider myself to be resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Retail Manager
Subah Boutique
Yeppoon
10.2024 - Current
- Organized inventory and maintained stock levels for efficient sales support.
- Enter all items/stock into database. Using the database for daily purchases and settlement at the end of the day by completing transactions on the Eftpos machine.
- Managed daily store operations and ensured high standards of customer service. Completing staff rosters in a timely manner.
- Developed promotional displays to attract customer attention and boost sales.
- Implemented visual merchandising strategies to create an appealing shopping environment.
- Handled customer inquiries and resolved complaints promptly for satisfaction.
- Managed daily operations of the store, including opening and closing procedures.
- Monitored inventory, cash to keep boutique running smoothly.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Maintained cleanliness standards throughout the store.
- Maintained positive relationships with customers by providing exceptional service.
Property Manager/Contract Administrator
Elders Real Esate
Yeppoon
02.2019 - 04.2023
- Managed tenant relations to ensure satisfaction and address concerns promptly.
- Coordinated property maintenance and repairs with contractors and service providers.
- Oversaw lease agreements, ensuring compliance with local regulations and policies.
- Conducted property inspections to maintain standards and identify necessary improvements.
- Developed strong relationships with vendors to enhance service quality and efficiency.
- Handled resident complaints and expedited maintenance requests.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Managed all maintenance requests from tenants in a timely manner.
- Processed evictions when necessary in accordance with state laws and procedures.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Met with prospective tenants to show property and assess applications or sign leases.
- Updated tenant and unit information to keep current in housing database.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed contract documentation for property transactions and lease agreements.
- Reviewed and amended contracts to reflect current legal standards and policies.
- Organized contract files and maintained accurate records for easy access.
- Assisted in drafting terms and conditions for various real estate agreements.
- Conducted regular audits of contracts to ensure adherence to company guidelines.
- Managed contract closeout process, resolving all issues prior to release of final payment.
- Monitored contract performance to ensure that deadlines were met by both the client and contractor.
- Oversaw changes and coordinated change orders and contract reviews.
- Checked information in company's database for accuracy and updated data with current information to maintain records.
- Identified contract changes potentially occurring during agreement's lifecycle.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
Education
Some College (No Degree) - Office Studies
Lorraine Martin Commercial College
Skills
- Visual merchandising
- Inventory management
- Cash handling
- Staff coordination
- Retail operations
- Contract administration
- Property inspections
- Conflict resolution
- Effective communication
- Operations oversight
- Store operations
- Employee scheduling
- Complaint resolution
- Program administration
- Client account management
- Customer service
- Deposit preparation
- Inventory control
- Relationship selling
- Staff recruitment
- Time management
- Multitasking
- Problem-solving abilities
Certification
Real Estate License
References
References available upon request.
Timeline
Retail Manager
Subah Boutique
10.2024 - Current
Property Manager/Contract Administrator
Elders Real Esate
02.2019 - 04.2023
Some College (No Degree) - Office Studies
Lorraine Martin Commercial College