Open To Work
MELISSA GILLOUGLEY
PERTH,WA
Summary
Dynamic professional with extensive experience in psychology management. Proven track record of enhancing operational efficiency while managing sensitive information with discretion.Skilled in problem-solving and maintaining confidentiality, fostering a supportive environment for clinicians and clients whilst excelling in client relations and team collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Practice 2IC
Clear Health Psychology
Mount Lawley
05.2025 - Current
- Currently responsible for leading the day to day operation of the Mount Lawley practice of Clear Health Psychology. This site is the biggest practice of Clear Health with 26 clinicians to support in their running of their individual practices via facilities and administration support.
- Overseeing daily operations of practice, ensuring efficient workflow and high-quality support for clinicians.
- Manage diaries, appointments and schedules for all clinicians on site
- Manage clinician scheduling and rostering to ensure adequate coverage.
- Reconciling credit card transactions and performed banking tasks to maintain financial accuracy and accountability.
- Proficient use of Coreplus management system
- Processed NDIS, insurance, and EAP claims and managed appointments.
- Oversee NDIS portal and all NDIS paperwork for clients
- Experience in dealing with clients with court ordered sessions & liaising with Department of Justice & Department of Communities
- Experience in actioning subpoenas and reports
Boarding Administration Officer
Santa Maria College
02.2015 - 04.2022
- Reported to the Head of Boarding and provided executive, PA, and administrative support to ensure the smooth running of the Boarding office.
- Delivered comprehensive executive assistant support to the Head of Boarding, including managing schedules and communications.
- Provided complete administration and secretarial support across all levels in Boarding.
- Provided administration and task support for boarding supervisors, nursing staff, support, and sport staff to facilitate effective operations.
- Managed correspondence between boarding and parents to ensure clear communication and timely updates.
- Organising all medical, travel, sport and general activities, and weekend timetable for 152 students.
- Financial responsibilities of invoice payments, credit card reconciliation, and student activity payments
- Collating afternoon and weekend handovers, rosters, timesheets, attendance sheets & sick leave forms.
- Liaised daily with families on general communication and confidential issues to maintain strong relationships and support student needs.
- Use of student management programs - SEQTA, Edval, Synergetic, Maze and REACH Boarding System
- IT Support for Boarding staff
- Oversee & creating Boarding blog site and apps and use of Word Press, Survey Monkey & Google Forms
- Adhering to school and Boarding policies & procedures
- Worked in Dance & Drama department on various school productions with make-up, costuming and backstage supervision.
- Provided general pastoral care to students, ensuring their emotional and social well-being in a supportive environment.
- Dealing with sensitive and confidential matters daily regarding students and families.
Junior Design & Development Assistant
Perm-A-Pleat
05.2013 - 02.2015
- Provided comprehensive administrative support to various departments, enhancing overall office efficiency.
- Gathered and verified design sheets for orders, ensuring accuracy and completeness.
- Working in Quality and Assurance department to collect samples to send out
- Supported customer sales representatives by addressing inquiries and coordinating order fulfillment.
- Liaising with overseas contractors in Indonesia and Fiji
- Working as part of a team and building relationships with overseas contractors
- Executed tasks designated by senior staff
- Perm-A-Pleat is one of Australia's largest school wear specialists with over 35 years of experience. Their business covers the stages of design, supply, and manufacturing in school wear, and they cater for a vast number of schools across the country.
Student Mentor
Caledonian Club/Routes for All - Glasgow Caledonian University
02.2009 - 12.2012
- Mentor young students to raise confidence in their own abilities and skills
- Facilitating sessions with students in schools.
- Informed students about further education options available to them.
- Take part in workshops with younger students from nursery age until school leaving age.
- Established strong rapport and relationships with young people
- Raised educational aspirations in young people and families within Greater Glasgow.
- Attain leadership, communication, and teamwork skills
- Handled essential paperwork and maintained accurate filing systems to support office operations.
- Caledonian Club and Routes For All program is a university-backed initiative to encourage young people to take up further education.
Education
Bachelor of Arts - Fashion Marketing
Glasgow Caledonian University
Scotland06-2012
Skills
- Practice management
- Client liaison
- Confidentiality and discretion
- Organizational skills
- Attention to detail
- Time management
- Effective communication
- Team collaboration
- Leadership and supervision
- Problem-solving expertise
- Analytical thinking
- Mac and PC proficiency
Certification
- CPR, Basic Emergency Life Support & First Aid, 07/24
- Mandatory Reporting, 08/24
- COVID-19 Vaccination Certificate, 08/21 - Both vaccinations + booster received 01/22
References
Available on request
Work Preference
Job Search Status
Open to workWork Type
Full TimeGig WorkLocation Preference
RemoteHybridOn-SiteSalary Range
$80000/yr - $121000/yrTimeline
Practice 2IC
Clear Health Psychology
05.2025 - Current
Boarding Administration Officer
Santa Maria College
02.2015 - 04.2022
Junior Design & Development Assistant
Perm-A-Pleat
05.2013 - 02.2015
Student Mentor
Caledonian Club/Routes for All - Glasgow Caledonian University
02.2009 - 12.2012
Bachelor of Arts - Fashion Marketing
Glasgow Caledonian University