Melissa Hill
Ipswich,QLD
Summary
Dynamic professional with a proven track record at Murri Watch Diversion Centre, enhancing client wellness and independence through exceptional daily living support and emotional guidance. Skilled in cultural sensitivity and effective communication, I significantly improved client satisfaction and engagement. My adept problem-solving and teamwork abilities drive positive outcomes in fast-paced environments, consistently exceeding employer expectations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Front Line Support Worker
Murri Watch Diversion Centre
15 Hurbert St, Woolloongabba, Queensland,4102
02.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- To provide support accessible and flexible services that is tailored to clients individual needs
- To be able to provide culturally care and support to indigenous clients respecting traditional values and beliefs
- Conduct assessment for indigenous clients that are experiencing homelessness,or who have been arrested
- Implement a support plan to help clients secure housing, health services,legal representation
- Collection of correct data on clients making sure it is confidential private
- Making sure maintaining a good working relationship with the community and to provide accurate information about murri watch
Petrol Station Cashier
Morven Truck Stops
Morven, QLD
07.2019 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Identified and resolved discrepancies and errors in customer accounts.
Hotel Manager
Pick Abox Motel
Morven, QLD
01.2019 - 12.2019
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Increased customer service ratings through personable service.
- Created and managed accurate occupancy forecasts and budgets.
House Painter
Dominko Painters
Brisbane, QLD
08.2013 - 12.2019
- Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
- Performed minor repair tasks like patching holes or sanding rough areas before painting to ensure a smooth and even final result.
- Completed interior and exterior painting for variety of residential and commercial clients.
- Used brushes, spray guns and paint rollers to paint surfaces.
- Followed safety protocols and used protective equipment during painting projects to minimize risk.
- Collaborated with team members for efficient project execution and seamless communication between all parties involved.
- Maintained clean job sites by promptly disposing of debris, unused materials, and cleaning tools after each task''s completion.
- Safeguarded clients'' property by diligently protecting surfaces and fixtures from damage during the painting process.
- Used sandpaper, scrapers, grinders, and steel wool to smooth surfaces.
- Removed fixtures such as pictures, doorknobs, lamps, and electric switch covers prior to painting.
- Skillfully operated power tools such as pressure washers or spray guns for efficient exterior painting projects.
- Delivered visually appealing results by expertly applying various types of paint finishes, including matte, satin, gloss, and semi-gloss coatings.
- Reduced paint waste by accurately calculating required materials and utilizing effective painting techniques.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Worked holidays and weekends depending on shifting needs of project.
Aged Care Worker
Jimblunga Nursing Centre
Eagleby, QLD
07.1997 - 12.2012
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Enhanced residents'' quality of life by providing compassionate and attentive care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
- Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
- Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
- Promoted social interaction for isolated seniors through engaging group activities.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents through individual service plans.
- Maintained frequent supervision of residents unable to call for assistance.
- Contributed to a positive team culture by fostering open communication and collaboration among colleagues.
- Administered medications according to doctor''s orders, maintaining accurate records for safety purposes.
- Continually updated knowledge in aged care practices by attending professional development courses regularly.
- Provided emotional support to families during difficult times, offering reassurance and guidance.
- Facilitated smooth transitions between shifts by providing detailed handover reports on residents'' progress and needs.
- Reduced falls and injuries among residents by implementing tailored exercise programs.
- Collaborated with healthcare professionals to develop personalized care plans for each resident.
- Ensured timely completion of required documentation, maintaining accuracy in medical records management systems.
- Advocated passionately for the rights of older adults, working tirelessly toward improving aged care standards across the sector.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Education
Certificate III - Aged Care
Redbank Plains State High School
Redbank Plains, QLD12.1997
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Confidentiality and Privacy
- Daily living assistance
- Cleaning and sanitizing
- Mobility Assistance
- Behavioral support
- Meal Preparation
- Life Skills Development
- Documentation abilities
- Cultural Sensitivity
- Skill Development
- Teamwork and Collaboration
- Multitasking
- Problem-Solving
- Excellent Communication
- Time Management
- Patient support
- Active Listening
- Client Advocacy
- Decision-Making
- Attention to Detail
- Emergency response training
- Team building
- Reliability
- Self Motivation
- Behavior Management
- Time management abilities
Certification
- Area of certification Training - Timeframe
Timeline
Front Line Support Worker
Murri Watch Diversion Centre
02.2024 - Current
Petrol Station Cashier
Morven Truck Stops
07.2019 - 01.2024
Hotel Manager
Pick Abox Motel
01.2019 - 12.2019
House Painter
Dominko Painters
08.2013 - 12.2019
Aged Care Worker
Jimblunga Nursing Centre
07.1997 - 12.2012
Certificate III - Aged Care
Redbank Plains State High School