Melissa Johnston

Concierge

Phones

Invoices

Fleet Vehicle Management

Shared Team Mail box Manage

File and record Management

Office stationery/Equipment

Managing flex sheets for team

Managing mail in and out of office

Managing scheduling and Booking of Client Service Visits for annual, 8 weeks, joint inspection with real estates for headlease properties

Routine correspondence

Emailing team reports daily

Booking meeting rooms

Minutes of Meeting

Agendas

Online tenancy forms

Monthly Cheque Reconciliation

Systems used: one trim, sap, homes and Microsoft office software

Assisting with project work across the organisation

File and Record Management – Data Entry, Scanning, filing, archiving, laminating

Preparing reports for stakeholders internal and external

Preparing new sign-up documents and collaborating for housing officers in our 3 programs to on-boarding new customers

Meet and Greet Customers, Switchboard, Complete customer surveys programs

Booking meeting rooms, setting up meeting rooms Complete and send Minutes of Meeting/actions notes for staff meetings/agendas

Preparing and collaborating files

Stationery order

Mailing letters/ franking envelopes

Assist manager with monthly credit card statements

Booking/confirm property inspections for vacancies, PSAT, Ingoing and Outgoing inspections.

File and Record Management data entry, hard copy files and electronic files

Diary Management

Managing general mail and bulk mail outs to customers and their families for newsletters, vacancies letters, inspection letters, Christmas cards, accommodation agreements and any relevant sign up information, Weekly rent arrears report and mailing rent arrears letters.

Mail Merge, creating labels for letters to customers for envelopes, stamping and franking envelopes

Formatting and drafting documents for staff

Running errands example: post office

Stationery ordering

Managing accommodation agreements – ensuring they are signed by customer guardians, filing and uploading to database.

Customer service main switchboard and written correspondence to internal/external stakeholders

Depositing customer cheques, Petty Cash reconciliation, Petty Cash Refill

Reception customer service, switchboard, making calls to ato and asic

Ordering office supplies, office equipment, food and catering needs, keeping office tidy

Preparing letters for tax returns, written correspondence, mail register updating

Sending out client Invoices / Processing clientele payments through eftpos

Preparing audit papers and sending them to external auditor superannuation/arranging couriers

File and record management of client files in computer and paper-based filing systems- Scanning, printing, photocopying, data entry

PA light duties to Practice Manager

Depositing cheques share statement

Credit Card Allocations

Dairy Management / Scheduling Appointments

Made Card Contact information in outlook

Making tea and coffee for clients and stakeholders upon arrival

Preparing and collaborating files for meetings printing, hole punching and putting into folder for external meetings/business trips

Researching information when requested

Organising for mail redirection

Assisting with stock and inventory for our emergency relief food bank

Putting packs together for our homeless and family bags for the food bank

Assisting with community development programs for families and children and community lunches

Posting awards / invitations for functions

Making reference check phone calls for new volunteers

Daily mail in/out, stamping envelopes, going to post office

Filing up photocopy machine with paper / photocopying / Typing letters

Restocking tea, coffee, sugar in all staff / clients kitchens, Unloading dishwasher

Assisting with database management and data collection, prepare new volunteer coda files

Picking online orders/ general cleaning/ Deconstructing recyclable cardboard

Investigating and reconciling system discrepancies

Unpacking, sorting stock for multiple purposes/ tidy cleaning for clients inspections

Filing and record management

Data entry and into Excel/CSV files including use of scanning equipment

Assisting setup and preparation of special project work

Supporting the expansion of our online operations by preparing new pick locations

Meet and Greet Clients, Switchboard, Checking Answering machine messages

Assisting Clients with Photocopying, Faxing and Printing, lodge forms, check email, basic internet research

Setting up Training Rooms for Courses and Meetings

Opening and closing of premises, monitoring in and out of premises

Preparing kids pre-packed lunch for children’s courses

Preparing and collaborating packs for new upcoming courses

Filing, Archiving, faxing, photocopying, data entry for office staff

Meeting and Greeting, Switchboard, Assisting staff and students with enquires

Mailing, Faxing, filing, photocopying, binding and laminating,

Making student identification cards

Ordering office supplies, equipment repairs

Cashing handling rent/buying textbooks for students

File and Record Management/ data entry

Managing student homestays

Cash Handling

Customer Service

Customer Complaints

Stocking

Maintain Restaurant Cleanliness