Melissa Loftus
Summary
Experienced Cleaning Supervisor with over 5 years of leadership experience across defence, government, education, retail, and healthcare sectors. Skilled in team leadership, process improvement, cleaning standards and safety processes. Recognised for training staff, restructuring work schedules and consistently driving for high standards in cleaning expectations.
Overview
8
8
years of professional experience
Work History
Cleaning Supervisor
BGIS
08.2025 - Current
- Responsible for multiple defence sites across the Western Sydney area
- Manage day-to-day cleaning operations across all assigned sites with Core cleaning and Housekeeping teams
- Support, supervise, and mentor site Team Leaders and cleaning staff
- Ensure cleaning services meet contract requirements and agreed KPIs
- Conduct regular site inspections, audits, and quality checks
- Manage weekly, monthly and yearly periodical schedules across all sites.
- Manage rosters, coverage, absences, and relief staff across sites
- Monitor staff performance and address issues early
- Conduct performance reviews and implement Performance Improvement Plans (PIPs) where required
- Monitor and manage attendance, punctuality, and work standards
- Handle staff issues, grievances, and conflict resolution in a fair and timely manner
- Support disciplinary processes in line with company policy and Fair Work requirements
- Assist with recruitment, inductions, and on-site training of staff
- Ensure WHS compliance and safe work practices are followed at all times
- Manage incidents, investigations, and corrective actions
- Ensure correct use and storage of cleaning equipment, chemicals, and PPE
- Respond to client feedback and complaints and implement corrective actions
- Prepare reports for management and client meetings
- Monthly and quarterly stock ordering and stock control
- Staff training on machinery such as walk behind and ride on scrubbers
- Staff training on cleaning processes and chemical usage
Cleaning Supervisor
ISS Global
03.2025 - 07.2025
- Supervised daily cleaning work to ensure safety and quality standards were met
- Trained and supported staff in correct cleaning methods and equipment use
- Carried out regular site checks to maintain cleanliness standards
- Resolved client and customer cleaning issues promptly
- Identified ways to improve cleaning processes and reduce costs
- Managed cleaning supplies and equipment to minimise waste and control costs
Head Cleaner
NSW Ventia, Marsden Park
12.2022 - 02.2025
- Led and supported the team to meet daily operational goals
- Communicated clearly with staff to ensure work was completed correctly
- Mentored team members and supported skill development
- Carried out regular performance check-ins and provided feedback
- Delegated tasks based on staff strengths and experience
- Performed hands-on cleaning duties, including detailed and deep cleaning tasks
Customer Service Advisor
Menulog, Macquarie Park
03.2021 - 11.2022
- Handled 100+ daily enquiries; achieved 95% satisfaction.
- Delivered multi-channel support; met KPIs.
Medical Receptionist
Rooty Hill Medical & Dental Centre
02.2018 - 01.2021
- Managed appointments, payments, and patient enquiries.
- Managed patient scheduling and appointment coordination efficiently.
- Processed patient registrations and maintained accurate records in electronic health systems.
- Assisted medical staff by preparing patient charts and ensuring necessary documentation was available.
- Communicated effectively with patients regarding treatment plans and follow-up appointments.
Skills
- Cleaning Operations Management
- Team Leadership & Staff Training
- Quality Audits & Compliance
- Customer Service Excellence
- Rostering & Timesheet Management
- Stock Control & Inventory
- Communication (Verbal & Written)
- Administration & Reporting
- Cleaning practices
- Staff training and development
Timeline
Cleaning Supervisor
BGIS
08.2025 - Current
Cleaning Supervisor
ISS Global
03.2025 - 07.2025
Head Cleaner
NSW Ventia, Marsden Park
12.2022 - 02.2025
Customer Service Advisor
Menulog, Macquarie Park
03.2021 - 11.2022
Medical Receptionist
Rooty Hill Medical & Dental Centre
02.2018 - 01.2021