Summary
Overview
Work History
Skills
Timeline
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Melissa Lubcke

Pooraka,SA

Summary

Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using BP Premier appointment scheduling system to manage over 100 patients weekly. Organized and accurate in managing patient flow.

Overview

16
16
years of professional experience

Work History

Medical Receptionist

Golden Grove Family Health
01.2022 - Current
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.

Student Services Officer

Golden Grove Primary School
01.2015 - 12.2021
  • Enhanced student experience by developing and implementing comprehensive support programs.
  • Developed and implemented individualized academic plans for students.
  • Helped students develop organizational, time management and study skills.
  • Worked with individuals to help understand and overcome personal, social or behavioural problems affecting educational or vocational situations.

Student Support Officer

Brahma Lodge Primary School
10.2007 - 12.2014
  • Enhanced student support services by implementing innovative strategies and programs.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Helped students develop organizational, time management and study skills.

Skills

  • Mail Management
  • Medical Office Administration
  • Medical Billing
  • Payment Collection
  • Reminder Calls
  • Medical Records Management
  • Appointment Setting
  • Appointment Scheduling
  • Medical Billing and Coding
  • Telephone Etiquette
  • Patient Scheduling
  • Patient Registration
  • Office Administration
  • Problem Solving
  • Appointment Management
  • Time Management
  • Customer Service
  • Documentation
  • Attention to Detail
  • Multitasking

Timeline

Medical Receptionist

Golden Grove Family Health
01.2022 - Current

Student Services Officer

Golden Grove Primary School
01.2015 - 12.2021

Student Support Officer

Brahma Lodge Primary School
10.2007 - 12.2014

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Melissa Lubcke