MELISSA MCCULLOCH
FINDON,SA
Summary
MY EXTENSIVE RANGE OF SKILLS AND OUTSTANDING CUSTOMER SERVICE HAS ALWAYS MADE ME A VALUABLE ASSET AT EVERY COMPANY/ORGANISATION I HAVE WORKED FOR. I STRIVE TO CONTINUE TO GROW AND LEARN WITH EVERY OPPORTUNITY THROUGHOUT MY ONGOING CAREER. MY ABILITY TO COMMUNICATE, SUPPORT AND COLLABORATE WITH A DIVERSE RANGE OF PEOPLE IS A QUALITY THAT PROVIDES ME WITH ADAPTABILITY IN ANY ROLE.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Support and Customer billing
Anglicare SA – Daphne Street Early Learning and Specialist Centre
09.2021 - Current
- Family tours of the centre
- Helping families transition into/outside the centre
- Creating new family accounts, assisting families, bookings, holidays
- Processing paystream payment
- Receipting Child Care subsidies and Payments
- Providing support to families/children – emotional/emails/check in’s
- Supporting team leaders
- Assisting educators/supporting with high level needs children
- Claiming Gowrie funding
- Updating/Distributing dietary requirements
- Purchasing of the centre’s stock/kitchen food
- Supplier invoicing
- Work orders for maintenance
- Centre Site checks
- First Aid Officer
- Chief Warden
- Processing Gowrie Claims
- Entering/investigating Riskmans/incidents
- SQR committee
- Booking Agency staff/approve time sheets
- Organising Centre events/Staff functions
- Security management
- Leadership meetings
- Assisting with rostering
- Supporting Staff with issues
- Supporting the director
- Corresponding with Support Co-ordinators
Service Co-ordinator/administrator
Air Connection/Kaishan Australia
06.2019 - 08.2021
- Supporting branch manager
- Debtors/creditor invoices
- Receipting payments
- Purchasing
- Stock control
- Scheduling customer servicing
- Handling customer emergency breakdowns
- Organising stock
- File management
- Resolving customer issues, finding resolutions
- Quotations
- Counter sales
Sales Support Co-ordinator
DM Plastics and Steel Pty Ltd
01.2018 - 06.2019
- Support Sales Reps
- Customer enquiries
- Processing orders/providing ETA’s
- Invoicing orders
Customer Service/Sales
Armstrong Packaging Pty Ltd
02.2013 - 06.2018
- Providing Customer quotes/orders/invoicing
- Customer enquiries
- Provide support to Sales Reps
- Counter sales
- Resolving customer issues
- Processing overseas sales
- Resolving stock take discrepancies
- Building customer relationships
Education
High School Diploma -
Woodville High School
Adelaide, SASkills
- MYOB Exo Business
- Leadership
- Childcare system management
- Lumary
- Tech One proficiency
- Debtor and creditor invoicing
- Microsoft Windows
- Receipting processes
- Purchasing
- Family support services
- Staff support initiatives
- Monthly site inspections
- Behavioural assistance for children
- Work order processing
- First aid certification
- CPR certificate
- Chief warden responsibilities
- Security management practices
- Gowrie funding claims processing
- Issue resolution for customers and staff
- EFTPOS transactions
- Active listening skills
- Centre function organization and scheduling
- Front of house operations
- Customer orders and counter sales management
- Warehouse stock oversight
- Family centre tours coordination
- Adaptability in service delivery
- Stock control management
- Effective communication skills
References
- Nicole Russ, Director Early Learning Sturt Street Community School (Previously Director at Daphne Street Early Learning Specialist Centre), 0404 052 315
- Jason Dunthorne, (previously facilities manager Anglicare SA), 0466 525 892
Certification
First Aid/CPR Certificates
Chief Warden
Restrictive Practices with Children and Young People
National Police Check
NDIS Working with Children Check
Manual Handling
Sanctuary Training
Understanding and Supporting Sensory Processing Differences
Safe Environments for Children and Young People
Timeline
Program Support and Customer billing
Anglicare SA – Daphne Street Early Learning and Specialist Centre
09.2021 - Current
Service Co-ordinator/administrator
Air Connection/Kaishan Australia
06.2019 - 08.2021
Sales Support Co-ordinator
DM Plastics and Steel Pty Ltd
01.2018 - 06.2019
Customer Service/Sales
Armstrong Packaging Pty Ltd
02.2013 - 06.2018
High School Diploma -
Woodville High School
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