MELISSA MCCULLOCH
FINDON,Australia
Summary
Experienced professional with a strong focus on outstanding customer service. Proven track record of being a valuable asset in various companies and organizations. Passion for helping others drives professional growth and continuous learning. Adept at communication, support, and collaboration. Possesses adaptability to excel in any role and work effectively with a diverse range of individuals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Support and Customer billing
Anglicare SA – Daphne Street Early Learning and Specialist Centre
09.2021 - Current
- Family tours of the centre
- Helping families transition
- Creating new family accounts
- Updating child’s bookings – absences, holidays, casual days
- Processing paystream payment
- Receipting Child Care subsidies and Payments
- Providing support to families/children
- Supporting team leaders
- Assisting educators/supporting with high level needs children
- Claiming Gowrie funding
- Updating/Distributing dietary requirements
- Purchasing of the centre’s stock/kitchen food
- Supplier invoicing
- Work orders for maintenance
- Centre Site quarterly checks
- First Aid Officer
- Chief Warden
- Processing Gowrie Claims
- Entering/investigating Riskmans incidents and hazards
- SQR committee meetings
- Booking Agency staff/approve time sheets
- Organising Centre events/Staff functions
- Security management
- Leadership meetings
- Assisting with rostering
- Staff issues resolution
- Supporting the director
- Corresponding with Support Co-ordinators
- Maintain and uploading ACCS
- Correspondence on Kinderloop – parent app
- Debt management
- Organising and maintaining security access cards for staff and families
Service Co-ordinator/administrator
Air Connection/Kaishan Australia
06.2019 - 08.2021
- Supporting branch manager
- Debtors/creditor invoices
- Receipting payments
- Purchasing
- Stock control
- Scheduling customer servicing
- Handling customer emergency breakdowns
- Organising stock
- File management
- Resolving customer issues, finding resolutions
- Quotations
- Counter sales
Sales Support Co-ordinator
DM Plastics and Steel Pty Ltd
01.2018 - 06.2019
- Support Sales Reps
- Customer enquiries
- Processing orders/providing ETA’s
- Invoicing orders
Customer Service/Sales
Armstrong Packaging Pty Ltd
02.2013 - 06.2018
- Providing Customer quotes/orders/invoicing
- Customer enquiries
- Provide support to Sales Reps
- Counter sales
- Resolving customer issues
- Processing overseas sales
- Resolving stock take discrepancies
- Building customer relationships
Education
High School Diploma -
Woodville High School
AdelaideSkills
- MYOB
- EFFECTIVE TEAM LEADERSHIP
- CHILDCARE SYSTEM MANAGEMENT
- LUMARY APPLICATION KNOWLEDGE
- EXPERIENCE IN TECH ONE SYSTEM
- DEBTOR/CREDITOR INVOICING
- PROFICIENT IN MICROSOFT WINDOWS
- RECEIPTING
- PURCHASING
- SUPPORTING FAMILIES
- PROVIDING EMPLOYEE SUPPORT
- REGULAR SITE EVALUATIONS
- SUPPORTING CHILDREN'S BEHAVIOURS
- MAINTENANCE WORK ORDER MANAGEMENT
- CERTIFIED FIRST AID OFFICER
- SENIOR WARDEN
- SECURITY MANAGEMENT
- GOWRIE FUNDING CLAIMS
- CUSTOMER AND STAFF RESOLUTION
- EFTPOS TRANSACTION PROCESSING
- ACTIVE LISTENING
- CENTER FUNCTION COORDINATOR
- EFFECTIVE SCHEDULING
- CUSTOMER SERVICE MANAGMENT
- ORDER AND SALES MANAGEMENT
- OVERSEEING OUTSTADING ACCOUNTS
- FAMILY TOUR COORDINATION
- ADAPTABILITY
- INVENTORY MANAGEMENT
- EFFECTIVE COMMUNICATION
- ANALYTICAL PROBLEM SOLVING
- FRIENDLY, POSITIVE ATTITUDE
Accomplishments
Player Life Membership at the Woodville Hockey Club
Certification
- First Aid Officer
- Chief Warden
- Working with children
- Restrictive Practices
Timeline
Program Support and Customer billing
Anglicare SA – Daphne Street Early Learning and Specialist Centre
09.2021 - Current
Service Co-ordinator/administrator
Air Connection/Kaishan Australia
06.2019 - 08.2021
Sales Support Co-ordinator
DM Plastics and Steel Pty Ltd
01.2018 - 06.2019
Customer Service/Sales
Armstrong Packaging Pty Ltd
02.2013 - 06.2018
High School Diploma -
Woodville High School
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