Melissa McLean

• Respond to medical and work related emergencies.

Operate within current scope of practice and standard operating procedures ensuring the best outcome for the patient.

• Maintaining health and wellbeing of crew.

Manage appointment schedules and general administrative duties. Conduct comprehensive medical checks, administer vaccinations and regular mental health checks.

• Supervise and lead subordinate staff

Both in emergency and non emergency situations. Ensure all team members are working efficiently to achieve the desired goal.

Lead by example and direct and correct as necessary.

• Manage and maintain stores

Conduct functionality checks to ensure all equipment is operating correctly.

Ensure there is adequate in date stock onboard to respond to any medical incidents.

• Conduct First Aid training

Ensure all personnel are regularly trained in administering First Aid and location of equipment. Tested through regular training exercises.

• Equity and Diversity advisor

sRespond to workplace conflicts utiliing current policies. Act as mediator during complaint resolution processes.

• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
• Prevented accidents through regular equipment inspections and maintenance.
• Improved response times by conducting thorough lifeguard drills and training sessions.
• Promoted water safety awareness with educational presentations to community groups.
• Maintained aclean and safe facility, performing necessary cleaning tasks on a daily basis.
• Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.

During my tenure I organised and designed a complete package for the streamlining of swimming carnivals for over 30 schools.

• Improved client fitness levels by developing personalised workout plans and monitoring progress.
• Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions for a variety of age groups.
• Increased client retention through consistent communication, motivation, and support.
• Fostered a positive workout environment with upbeat energy and professional demeanour.
• Assisted in the development of gym-wide events, increasing overall membership engagement.