Melissa Mitchell
Hobart,TAS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Senior Project Officer
Division Of Student Services & Operations (SSO) University Of TAS
02.2024 - Current
- Independently manage a range of projects that support the continuous improvement and operation of Campus Services
- Undertake research using qualitative and quantitative analysis, including engaging with a broad range of stakeholders, to develop innovative solutions that enhance service delivery
- Co-ordinate and lead stakeholder engagement working groups to facilitate significant changes to further the University’s strategic mission.
Senior Executive Officer
Division of Student Services & Operations (SSO) University of TAS
08.2022 - 01.2024
- Plan, coordinate and manage all SSO and some University-wide events
- Participate in various SSO and cross-divisional project support
- Prepare and format reports, documents, and power point presentations often within short time frames
- Provide diary management support to the SSO Leadership team, including active coordination and host of diary meetings and responding to invitations and diaries accordingly
- Coordinate travel and accommodation for the Leadership team
- Provide administrative support to the SSO Leadership team, including managing confidential and sensitive documentation with appropriate discretion
- Manage incoming calls, emails, and correspondence, proactively determining significance and managing distribution
- Provide team and working group meeting support including preparation and distribution of agendas, taking minutes/action items, follow-ups etc
- And liaising with other key stakeholders as needed.
Senior Executive Officer
Division of People and Wellbeing, University of TAS
03.2023 - 07.2023
- Provide diary management support to the Chief People Officer, including active coordination and host of diary meetings and responding to invitations and diaries accordingly
- Coordinate travel and accommodation for the People and Wellbeing Leadership team
- Prepare and collate speaking and meeting briefs for the People and Wellbeing Leadership team
- Provide administrative support to the People and Wellbeing Leadership team, including managing confidential and sensitive documentation with appropriate discretion
- Ensure the smooth running of the People and Wellbeing Office, including identifying People and Wellbeing priorities and deadlines, and raising of issues relating to stakeholder relations at the earliest opportunity.
Executive Officer
Department of Premier and Cabinet (DPaC)
05.2018 - 07.2022
- Provide high level administrative and executive support to the Deputy Premier and ensure sensitive and confidential handling of all routine and complex enquiries
- Coordinate electronic diary, accommodation / travel arrangements and expense claims for the Deputy Premier and manage email correspondence
- Undertake the planning, development and implementation of the diary strategy for representatives to attend events and/or meetings on behalf of the Deputy Premier
- Provide administrative and executive support to the Chief of Staff and office staff including word-processing services, operation of general office equipment and general clerical duties
- Provide back up to the Chief of Staff in HR support and office management
- Review, edit and format complex documents and coordinate and prepare formal correspondence and communications
- Organise and schedule staff meetings and appointments
- Assist with the organisation and setting up for meetings, functions and events, including hosting and arranging catering and refreshments
- Manage office services and communications by ensuring office operations, policies and procedures are organised, correspondences are controlled, filing systems are designed and that clerical functions are properly assigned and monitored.
Executive Support Officer: Corporate
Tasmanian Catholic Education Office (TCEO)
09.2017 - 04.2018
- Coordinate electronic diary of the Director with Stakeholders
- Coordinate accommodation / travel arrangements for Director
- Provide administration support to a range of inter-service meetings including initiation of reports, coordination of facilities and equipment required, preparation of meeting agendas and papers for distribution, completion of meeting minutes and follow up outstanding action items
- Initiate and produce a range of complex, high quality documentation including minutes, action items, confidential project information, submissions, presentations, general correspondence and policy documentation
- Oversee the finalisation of annual budget submissions for Corporate Services teams
- Oversee, plan and coordinate the administrative functions of training and professional learning sessions, seminars and conferences
- Assist with the development and finalisation of project documentation including training guides, manuals, policies and procedures
- Input data into accounting systems for orders/requisitions for suppliers and production of associated remittance advices.
Executive Services Officer
University of Tasmania (UTAS)
03.2016 - 12.2016
- Provide high-level support to the Deputy Vice-Chancellor (Students & Education) and Divisional Executive members, Divisional General Manager and Committee Chairs in the operation of University and Divisional level committees and working parties, including: The development of agendas and recording meeting minutes
- Coordination/contribution to the formulation of papers and reports
- Preparation of action plans, proposals memos and briefing notes
- Coordination of revisions to associated plans, policies and procedures.
Human Resources Officer
Tasmanian Public Finance Corporation (TASCORP)
01.2015 - 12.2015
- Periodic review and maintenance of HR policies
- Processing, monitoring and reporting of personnel leave entitlements
- Manage personnel induction and exit processes
- Monitor human resources policy and practice
- Regulatory compliance reporting
- Workplace Health and Safety training programs
- Ethical Conduct – Integrity Commission
- Code of Ethics and Professional Conduct
- Personnel safety, welfare, wellness + health initiatives including First Aid
- Compile and distribute the monthly Business Report and Board Papers
- Provide executive and secretarial support for the Chairman, Directors, CEO and CFO in respect of Board matters
- Arrange and confirm travel & accommodation bookings for Chairman, Directors, CEO and Senior Management
- Provide diary management and executive assistance to the CEO and Chairman as required
- Manage catering requirements for the Board and Senior Managers.
Settlements Officer
Tasmanian Public Finance Corporation (TASCORP)
04.2010 - 09.2017
- TASCORP email management
- Reconciliation of the treasury settlement account
- Daily download and distribution of transactional data to account owners
- Settlement of financial market transactions
- Preparation and actioning of payment instructions
- Production and dispatch of confirmations
- Maintenance of database and physical data
- Production of compliance reports
- Timely resolution of investigations and audit requests
- Project managed Shared Network Drive clean up and Fraud Policy
- Project managed SAP Crystal Confirmation re-write.
Manager Personal Lending and Customer Service Specialist
Commonwealth Bank of Australia (CBA)
11.2004 - 10.2009
- CEO Award for Excelling in Customer Service
- Personal and mortgage lending
- Retail banking products and services.
Education
Launceston Church Grammar School
Launceston01.1996
Launceston College
Launceston, TAS12.1999
University of Tasmania
Hobart12.2003
Bachelor Social Science Degree (Psychology and Police Studies) - Psychology
University of TAS
Hobart12.2003
Certificate III and IV in Financial Services -
Commonwealth Bank of Australia
Hobart, TAS01.2007
WHS Policies and Procedures (Certificate IV in Business) -
NDA Computing TAS
Hobart, TAS01.2015
Qualified First Aid Plus -
St John’s Ambulance TAS
Hobart, TAS01.2015
Working with Vulnerable People Registration -
Tasmanian Government
Hobart, TAS01.2017
South George Town Primary School
01.1992
Current Driver’s License – TAS Australia -
Skills
- Organization and Time Management
- Customer Service
- Teamwork and Collaboration
- Dependable and Responsible
- Multitasking
- Flexible and Adaptable
- Team Collaboration
- Work Planning and Prioritization
- Meeting facilitation
- Detail Oriented
- Relationship Building
- Project Management
- Documentation And Reporting
- Document coordination
- Schedule Management
- Customer Focus
- Innovation and Creativity
- Quality Control
- Workflow Coordination
- Customer Relationship Management
- Document Management
- Stakeholder Relations
- Training and mentoring
- Schedule Coordination
- Data Collection
- Networking
Timeline
Senior Project Officer
Division Of Student Services & Operations (SSO) University Of TAS
02.2024 - Current
Senior Executive Officer
Division of People and Wellbeing, University of TAS
03.2023 - 07.2023
Senior Executive Officer
Division of Student Services & Operations (SSO) University of TAS
08.2022 - 01.2024
Executive Officer
Department of Premier and Cabinet (DPaC)
05.2018 - 07.2022
Executive Support Officer: Corporate
Tasmanian Catholic Education Office (TCEO)
09.2017 - 04.2018
Executive Services Officer
University of Tasmania (UTAS)
03.2016 - 12.2016
Human Resources Officer
Tasmanian Public Finance Corporation (TASCORP)
01.2015 - 12.2015
Settlements Officer
Tasmanian Public Finance Corporation (TASCORP)
04.2010 - 09.2017
Manager Personal Lending and Customer Service Specialist
Commonwealth Bank of Australia (CBA)
11.2004 - 10.2009
Launceston Church Grammar School
Launceston College
University of Tasmania
Bachelor Social Science Degree (Psychology and Police Studies) - Psychology
University of TAS
Certificate III and IV in Financial Services -
Commonwealth Bank of Australia
WHS Policies and Procedures (Certificate IV in Business) -
NDA Computing TAS
Qualified First Aid Plus -
St John’s Ambulance TAS
Working with Vulnerable People Registration -
Tasmanian Government
South George Town Primary School
Current Driver’s License – TAS Australia -
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