Melissa Newman

Implementing safety procedures and policies

Hitting expected KPIs set out by upper management.

Dealing with customer complaints in professional and timely manner.

Running a store effectively and efficiently.

Training and hiring of staff and performance manage staff where needed.

Boost store morale.

Making sure my customers are 100% happy.

• Manage and train up 120 staff members
• Balanced terminal and safe
• Review transactions and purchases for fraudulent activity
• Implement new procedures
• Listen to customers needs and preferences to provide accurate advice
• Organizing staff to complete tasks in a timely manner

• General running and maintenance of the registers
• Managing staff and breaks
• Investigating any money discrepancies
• Balancing cash/change drawers
• Rostering staff
• Solving customer complaints
• Training of new staff

• Listening to customers needs and preferences to provide accurate advice
• Answered incoming calls with professional and knowledgeable responses
• Organised apparel staff with recovery and customers needs

• General running the store
• Hiring of staff and training
• Balancing of daily profit and loss
• Preparing wages for staff
• Organising deliveries and replenishing stock

• Providing customer service in the Manchester and Kitchenware area
• Maintaining stock levels and replenishing when required
• Setup of the Manchester section upon the store opening
• Completing tasks given by management in timely manner

• Assisted and completed planograms in timely manner
• Customer Service
• Nightfill
• Fitting rooms associate
• Balanced of Cash drawer
• Assistance to the service supervisor