Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Availability
Hobbies and Interests
References
Timeline
Hi, I’m

MELISSA OTLEY

Perth,WA
MELISSA OTLEY

Summary

Highly experienced and motivated Hospitality Industry Professional with 8 years of experience in all aspects of hospitality, food & beverages, kitchen management, and cleaning. Possessing broad-based knowledge and skills in kitchen operations and cleaning requirements. Currently expanding skill set by learning how to drive trucks and gaining insights into the mining industries in 2022. Based in Darwin, open to relocating for the right job opportunity. Vibrant, enthusiastic, and self-motivated individual excelling in communication and establishing rapport with a diverse range of people. Committed to providing excellence to clients, equally adept at working independently or as part of a team.

Overview

20
years of professional experience

Work History

McArthur River

TRAINEE TRUCK DRIVER
01.2022 - 01.2024

Job overview

  • Learning to operate Dump trucks 789C-789D
  • Learning different types of materials
  • Learning where to dump the materials
  • Radio communication
  • Positive communication with other ancillary and trucks
  • Learning to get under the Excavator
  • Learning the void areas
  • Slams, take 5
  • Spotting Diggers of the Pit edge
  • Working in tight areas
  • Fatigue Management - rotating roster
  • Driving to conditions
  • Void areas red and white
  • Following Procedures

SODEXO, NEWMONT GOLD MINE BODDINGTON/TANAMI

SERVICE ATTENDANT
01.2015 - 04.2020

Job overview

  • Assisted customers with inquiries and provided information on services.
  • Maintained cleanliness and organization of service areas and equipment.
  • Supported team in preparing and serving food and beverages efficiently.
  • Inspected merchandise prior to stocking for damage or expiration dates.
  • Assisted co-workers in completing tasks during busy times or breaks.
  • Replenished paper goods such as napkins, straws, cups throughout shift.
  • Trained new employees on store policies and procedures related to their position.
  • Cleaned kitchen equipment at end of shift per health department standards.
  • Effectively resolved guest complaints and accepted new suggestions and recommendations.
  • Assisted maintaining cleanliness of facility by reducing waste and cleaning tasks.
  • Stocked shelves with new inventory on a daily basis.
  • Handled customer complaints promptly to ensure satisfaction and maintain positive relationships.

BROADSPECTRUM, ALL BARRACK BASES

Job overview

  • Housekeeping; making beds, cleaning bathrooms, sweeping, vacuuming and mopping floors
  • Cleaning ablutions, common areas
  • Kitchenhand; Function food preparation, washing dishes, cleaning of the kitchen area

RECONCUBED PTY LTD, BOOTU CREEK, MAGNESIUM MINE

Job overview

  • Housekeeping; Cleaning bathrooms, making beds, sweeping and mopping floors
  • Mine site cleaning; cleaning offices, crib rooms, emptying bins, cleaning toilets
  • Kitchenhand/Dining; Cleaning the dining area, food preparation, dishes, cleaning the kitchen, breakfast and dining area

Education

Mirrabooka Senior High School
Western Australia

No Degree from Tourism And Hospitality
03-2005

University Overview

  • Professional Development Studies: Hospitality certificate 2 and 3
  • Studied: Mining

Skills

  • Strong work ethic
  • Team player attitude
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Problem-solving skills
  • Friendly demeanor
  • Customer service excellence
  • Collaboration and teamwork
  • Age verification expertise
  • Cash register operation
  • Customer assistance
  • Sanitation practices
  • Shelf stocking
  • Effective communication skills
  • Heavy lifting capabilities
  • Professional appearance
  • Safety protocols adherence
  • Hospitality services
  • FIFO stocking method
  • Multitasking abilities
  • Conflict resolution skills
  • Time management proficiency
  • Hazard spotting techniques
  • Waste reduction strategies
  • Record preparation skills
  • Research presentation abilities
  • Administrative support functions
  • POS system proficiency
  • Compliance regulations knowledge
  • Documentation accuracy
  • Training program development
  • Vehicle operation expertise
  • Safety monitoring practices
  • Attention to detail

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 staff members.
  • Resolved product issue through consumer testing.

Certification

  • National Police Clearance (clearing now)
  • White card; card number 537602 Course completion date; 2012-05-17 Card is still active
  • Northern Territory Driver’s License
  • Food handling certificate
  • RSA (in Progress)
  • Police Clearance (on it’s in the mail)
  • Logbook - (signed, not passed out yet)

Availability

2 weeks on 2 weeks off

2 week on 1 week off

3 weeks on 1 week off

Hobbies and Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration.
  • Gardening
  • Cooking
  • Creativity

References

  • Bradley, Curtis, Breakfast Chef, bradleycurtis2006@yahoo.com.au, 0473047903, Tanami
  • Ben, Elliot, Manager, 0412653779, Ventia - Darwin RAAF Base
  • Pricilla, Kingi, Truck Trainer-Operator, 0477154662, McArthur River
  • Barry, Woodward, Ancillary Trainer, bwoodward@miningskills.com.au, 0437302339, Mining Skills – McArthur River
  • Karen, Dowler, Trainer, 0447602747, McArthur River, Support Adviser

Timeline

TRAINEE TRUCK DRIVER

McArthur River
01.2022 - 01.2024

SERVICE ATTENDANT

SODEXO, NEWMONT GOLD MINE BODDINGTON/TANAMI
01.2015 - 04.2020

BROADSPECTRUM, ALL BARRACK BASES

RECONCUBED PTY LTD, BOOTU CREEK, MAGNESIUM MINE

Mirrabooka Senior High School

No Degree from Tourism And Hospitality

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