Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melissa Redhead

Lisarow,NSW

Summary

A dedicated and adaptable professional with a proactive attitude and strong work ethic. Effective communicator with the ability to quickly learn new skills. Eager to contribute to a dynamic team and support organisational goals

Overview

2026
2026
years of professional experience

Work History

Intake Officer

Australian Unity Home Health Services
Sydney, NSW
07.2022 - 06.2025
  • Managed intake processes for new and existing clients, ensuring smooth onboarding experiences.
  • Maintained accurate client records in compliance with regulatory standards.
  • Ensured compliance with applicable laws, regulations, and policies governing intake activities.
  • Followed department's data integrity processes to verify confidentiality of case and record information.
  • Compiled statistical data from various sources into comprehensive reports.

Service Coordinator

Australian Unity Home Health Services
Gosford, NSW
10.2019 - 07.2022
  • Oversee a portfolio of approximately 150 customers, ensuring their care needs are met effectively
  • Manage and support a team of Care Workers
  • Ensure timely and quality delivery on in-home support services
  • Build relationships with customers to understand and respond to their wellbeing goals
  • Maintain standards in line with Australian Unity's policies and relevant regulations

Administration Officer

Australian Unity Home Health Services
Gosford, NSW
12.2018 - 10.2019
  • Coordinated office operations and maintained effective communication among staff.
  • Maintained office supplies inventory and ordered materials as needed.
  • Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
  • Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
  • Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
  • Developed and strengthened client relationships by delivering knowledgeable support.
  • Maintained positive working relationship with fellow staff and management.
  • Received and distributed mail, letters and packages.

Aged Care Worker

Australian Unity Home Health Services
Gosford, NSW
06.2016 - 12.2018
  • Assisted clients with daily living activities and mobility support.
  • Assisted with activities of daily living such as bathing, grooming, dressing and toileting.
  • Helped with light housekeeping tasks such as laundry, vacuuming, dusting and cleaning bathrooms.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.

Team Member

Bunnings Warehouse
  • Operated cash registers to process payments from customers.
  • Greeted customers upon entering the store with friendly demeanor.
  • Rotated through series of different stations based on team needs.

Call Centre - Debt Collector

AGC
Parramatta, NSW
  • Outbound calls to customers regarding overdue accounts
  • Identified needs of customers promptly and efficiently.
  • Managed collection efforts for overdue accounts consistently.
  • Communicated effectively with clients to negotiate payment plans.
  • Answered customer questions regarding account discrepancies or problems.

Call Centre - Inbound Calls

Centrelink
Gosford, NSW
  • Manage high volume of inbound calls
  • Assist customer with diverse needs, benefit enquiries and account issues
  • Use detailed systems to accurately record customer interactions and outcomes
  • Address complaints and challenging calls professionally

Education

CHC33015 - Cert 111 in Individual Support - Aged Care

Essential Skills Training And Recruitment
Gosford, NSW
08-2018

Year 10 Certificate -

Kingsgrove North High School
Kingsgrove, NSW
12-1995

Certificate 111 - Health Administration

TAFE NSW - Digital
NSW

Skills

  • Strong interpersonal skills, including empathy and active listening
  • Integrity and honesty in all interactions
  • Customer relationship management
  • Data integrity
  • Problem resolution
  • Multitasking capacity
  • Ability to work autonomously

References

Hayley Jones

Australian Unity - Team Leader

HaJones@australianunity.com.au

0404 556 051

Suzanne Dawson

Australian Unity - Deployment Consultant

SuDawson@australianunity.com.au

0439 182 935

Timeline

Intake Officer

Australian Unity Home Health Services
07.2022 - 06.2025

Service Coordinator

Australian Unity Home Health Services
10.2019 - 07.2022

Administration Officer

Australian Unity Home Health Services
12.2018 - 10.2019

Aged Care Worker

Australian Unity Home Health Services
06.2016 - 12.2018

Team Member

Bunnings Warehouse

Call Centre - Debt Collector

AGC

Call Centre - Inbound Calls

Centrelink

CHC33015 - Cert 111 in Individual Support - Aged Care

Essential Skills Training And Recruitment

Year 10 Certificate -

Kingsgrove North High School

Certificate 111 - Health Administration

TAFE NSW - Digital
Melissa Redhead