Melissa Redhead
Lisarow,NSW
Summary
A dedicated and adaptable professional with a proactive attitude and strong work ethic. Effective communicator with the ability to quickly learn new skills. Eager to contribute to a dynamic team and support organisational goals
Overview
2026
2026
years of professional experience
Work History
Intake Officer
Australian Unity Home Health Services
Sydney, NSW
07.2022 - 06.2025
- Managed intake processes for new and existing clients, ensuring smooth onboarding experiences.
- Maintained accurate client records in compliance with regulatory standards.
- Ensured compliance with applicable laws, regulations, and policies governing intake activities.
- Followed department's data integrity processes to verify confidentiality of case and record information.
- Compiled statistical data from various sources into comprehensive reports.
Service Coordinator
Australian Unity Home Health Services
Gosford, NSW
10.2019 - 07.2022
- Oversee a portfolio of approximately 150 customers, ensuring their care needs are met effectively
- Manage and support a team of Care Workers
- Ensure timely and quality delivery on in-home support services
- Build relationships with customers to understand and respond to their wellbeing goals
- Maintain standards in line with Australian Unity's policies and relevant regulations
Administration Officer
Australian Unity Home Health Services
Gosford, NSW
12.2018 - 10.2019
- Coordinated office operations and maintained effective communication among staff.
- Maintained office supplies inventory and ordered materials as needed.
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Developed and strengthened client relationships by delivering knowledgeable support.
- Maintained positive working relationship with fellow staff and management.
- Received and distributed mail, letters and packages.
Aged Care Worker
Australian Unity Home Health Services
Gosford, NSW
06.2016 - 12.2018
- Assisted clients with daily living activities and mobility support.
- Assisted with activities of daily living such as bathing, grooming, dressing and toileting.
- Helped with light housekeeping tasks such as laundry, vacuuming, dusting and cleaning bathrooms.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Team Member
Bunnings Warehouse
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
- Rotated through series of different stations based on team needs.
Call Centre - Debt Collector
AGC
Parramatta, NSW
- Outbound calls to customers regarding overdue accounts
- Identified needs of customers promptly and efficiently.
- Managed collection efforts for overdue accounts consistently.
- Communicated effectively with clients to negotiate payment plans.
- Answered customer questions regarding account discrepancies or problems.
Call Centre - Inbound Calls
Centrelink
Gosford, NSW
- Manage high volume of inbound calls
- Assist customer with diverse needs, benefit enquiries and account issues
- Use detailed systems to accurately record customer interactions and outcomes
- Address complaints and challenging calls professionally
Education
CHC33015 - Cert 111 in Individual Support - Aged Care
Essential Skills Training And Recruitment
Gosford, NSW08-2018
Year 10 Certificate -
Kingsgrove North High School
Kingsgrove, NSW12-1995
Certificate 111 - Health Administration
TAFE NSW - Digital
NSWSkills
- Strong interpersonal skills, including empathy and active listening
- Integrity and honesty in all interactions
- Customer relationship management
- Data integrity
- Problem resolution
- Multitasking capacity
- Ability to work autonomously
References
Hayley Jones
Australian Unity - Team Leader
HaJones@australianunity.com.au
0404 556 051
Suzanne Dawson
Australian Unity - Deployment Consultant
SuDawson@australianunity.com.au
0439 182 935
Timeline
Intake Officer
Australian Unity Home Health Services
07.2022 - 06.2025
Service Coordinator
Australian Unity Home Health Services
10.2019 - 07.2022
Administration Officer
Australian Unity Home Health Services
12.2018 - 10.2019
Aged Care Worker
Australian Unity Home Health Services
06.2016 - 12.2018
Team Member
Bunnings Warehouse
Call Centre - Debt Collector
AGC
Call Centre - Inbound Calls
Centrelink
CHC33015 - Cert 111 in Individual Support - Aged Care
Essential Skills Training And Recruitment
Year 10 Certificate -
Kingsgrove North High School
Certificate 111 - Health Administration
TAFE NSW - Digital
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