Sukhpal Kaur
Mooroopna
Summary
Exceptional service-orientated individual, experienced in the human & social services sector with strong work ethic and committed to client satisfaction with outstanding multitasking ability, having an approach that is professional, flexible, ethical, collaborative, and accountable; eager to exceed expectations.
Overview
3
3
years of professional experience
20
20
years of post-secondary education
6
6
Certifications
Work History
INTAKE OFFICER
People's first choice Australia
4 2022 - 10.2022
- Responding to the client inquiries regarding PFCA's NDIS services
- Consulting with the participant and their families to access care and support needs
- Undertake assessment based on participant needs and NDIS plan
- Arranging and coordinating support services for participants
- Creating, implementing, evaluating and conducting reassessments of support plans for the participants.
PERSONAL CARE WORKER
Ballarat Health Services
08.2021 - 10.2022
- Worked as a productive, supportive, and communicative team member
- Provided direct resident assistance with activities of personal care, dressing, grooming, and eating
- Practiced appropriate infection control and safety awareness
- Maintained records, confidentiality, and assistance with activities of daily living
- Recorded observations and all pertinent information in resident chart and resident communication book
- Interacted with residents and families on daily basis
- Demonstrated organizational skills, problem-solving, analytical skills, and detail-oriented
- Maintained a cooperative and courteous attitude while performing simultaneous tasks in a fast-paced environment.
DISABILITY SUPPORT WORKER
Cocoon Group Service
09.2021 - 05.2022
- Transported to appointments, errands, and activities
- Understanding each Participant's aspirations and goals and connecting them to communities'
- Enhance communication skills and the ability to establish a professional relationship with participant and their families
- Providing support to participants with highly complex and challenging behavior
- Encourage participants to become Independent daily activities
- Documentation after every shift.
PERSONAL CARE ASSISTANT
Villa Maria Catholic Home And Other Nursing Agency
07.2020 - 06.2021
- Provided companionship throughout the day and engaging clients in conversation and activities
- Assisted clients with bathing and dressing to promote good personal hygiene
- Provided physical and emotional support to patients and families
- Performed daily tasks including making beds, doing dishes, and sweeping
- Completed all assigned tasks prior to shift end
- Follow organization-established guidelines and procedures
- Documentation.
SOCIAL WORKER INTERN
Mind Australia
12.2020 - 05.2021
- Design and develop surveys on customer and staff experience
- Provide a documented results paper with recommendations gathered in consultation with Practice Leads, staff, and customers
- Developed project management skills, teamwork, and collaboration skills in working with an online/virtual environment
- Developed skills in literature review of research and policy Implementing the research methodology or development of project materials
- Writing project report focus on the needs of key stakeholders
- Presenting results to key stakeholders and industry partners
- Engage and support NDIS clients.
SOCIAL WORKER INTERN
Shakti Migrant And Refugee Women Support Centre
02.2020 - 05.2020
- Attending Crisis Calls
- Efficiently handling multiple cases and clients on daily basis, leveraging time management and prioritization skills to meet each client's needs
- Participating in weekly meetings/updating cases to supervisor
- Responding professionally and effectively to each client's inquiries
- Providing advice regarding various services to clients
- Gathering relevant documentation for service delivery
- Ensuring ongoing maintenance of accurate record-keeping
- Liaising with stakeholders/ other service providers
- Maintaining knowledge of relevant laws and service systems and plans
- Conducting Family Violence related Workshops to create awareness among women.
Education
Master of Arts -
Federation University
Berwick, Vic 04.2001 - 05.2021
BACHELOR OF SCIENCE - NURSING - undefined
Baba Farid University of Health Science
Faridkot, PunjabSkills
Strong interpersonal skills
Excellent communication skills
Qualifications in health-related disciplines
Experience in Community services
Knowledge of NDIS service systems
Liaison with stakeholders
Demonstrated problem-solving skills
Demonstrated time management skills
Certification
Certificate 3 Individual Support Ageing
References
- Rajandeep Kaur ( Senior PCA) 0426606714
- Komal Verma ( Registered Nurse) 0452564771
Timeline
DISABILITY SUPPORT WORKER
Cocoon Group Service
09.2021 - 05.2022
PERSONAL CARE WORKER
Ballarat Health Services
08.2021 - 10.2022
SOCIAL WORKER INTERN
Mind Australia
12.2020 - 05.2021
PERSONAL CARE ASSISTANT
Villa Maria Catholic Home And Other Nursing Agency
07.2020 - 06.2021
SOCIAL WORKER INTERN
Shakti Migrant And Refugee Women Support Centre
02.2020 - 05.2020
Master of Arts -
Federation University
04.2001 - 05.2021
INTAKE OFFICER
People's first choice Australia
4 2022 - 10.2022
BACHELOR OF SCIENCE - NURSING - undefined
Baba Farid University of Health Science