Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Scarpa

Ocean Grove,VIC

Summary

Dynamic Aged Care Needs Assessor at Barwon Health with expertise in client assessment and service planning. Proven ability to enhance stakeholder engagement and ensure compliance through quality assurance. Successfully led a team to improve service satisfaction ratings, demonstrating strong problem-solving and relationship-building skills.

Overview

13
13
years of professional experience

Work History

Aged Care Needs Assessor

Barwon Health
Geelong, Victoria
01.2025 - Current
  • Analyse information collected from assessments and developed individualised service plans based on client needs.
  • Collaborate with interdisciplinary teams to ensure that all client assessments were completed accurately and timely.
  • Perform quality assurance reviews on completed assessments prior to submission.
  • Conduct assessments and interviews with clients to determine eligibility for services.
  • Maintain up-to-date knowledge of local market information.

Team Leader of My Aged Care Assessment Team

City of Greater Geelong
Geelong, Victoria
11.2012 - 09.2024
  • Managed team of 10 throughout redundancy process, ensuring smooth transitions.
  • Maintained up-to-date knowledge of My Aged Care guidelines and governmental changes.
  • Participated in regional leadership meetings to strengthen relationships and share updates.
  • Conducted weekly staff meetings to review project statuses and collaboratively resolve issues.
  • Provided coaching and feedback on employee performance to promote professional development.
  • Reviewed client service surveys and implemented strategies to improve satisfaction ratings.
  • Coordinated team activities while delegating tasks for efficient project execution.
  • Assisted recruitment by interviewing candidates and advising on hiring decisions.

NDIS Liaison Officer

City of Greater Geelong
Geelong, Victoria
03.2023 - 03.2024
  • Participated in problem-solving initiatives to meet stakeholder needs and organizational objectives.
  • Assisted eligible clients with applications and transitions to NDIS.
  • Cultivated relationships with key stakeholders to ensure timely fulfillment of their needs.
  • Fostered trust with clients over 12 months to enhance engagement in the NDIS application process.

Education

Diploma - Community Services

Academy of Applied Psychology
Melbourne, VIC
11-2014

Skills

  • Client assessment and service planning
  • Interdisciplinary collaboration
  • Quality assurance and compliance
  • Stakeholder engagement
  • Time management
  • Problem solving
  • Relationship building
  • Collaboration and confidentiality
  • Detail orientation

Timeline

Aged Care Needs Assessor

Barwon Health
01.2025 - Current

NDIS Liaison Officer

City of Greater Geelong
03.2023 - 03.2024

Team Leader of My Aged Care Assessment Team

City of Greater Geelong
11.2012 - 09.2024

Diploma - Community Services

Academy of Applied Psychology

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Melissa Scarpa