Melissa Simpson
Concord West ,Sydney
Summary
I’ m a hard worker with excellent time management skills, I have great verbal and written communication skills, computer skills, well presented, reliable, honest, friendly and a quick learner. I work well under pressure and engage well with others in a team environment and a good problem solver. I’m passionate about customer service, my goal is to create a lasting impression so the customers keep coming back. I speak fluent English and have my own transport.
Overview
18
18
years of professional experience
Work History
Bulk Food Merchandiser
Prolife Foods
09.2021 - Current
- Removed damaged, out of date and discontinued products.
- Updated pricing and signage to complete product displays and educate customers.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
- Monitored and replenished display inventory and restructured according to available stock. Weekly ordering.
- Arranged consistent shelves, bins, and racks at my location by following established planograms.
Sandwich Artist
Subway Silverwater
01.2015 - 12.2017
- Promoted customer loyalty by efficiently handling food and service complaints
- Performed shift change tasks each day to keep store efficient and neat
- Maintained clean, sanitized and well-organized food preparation zones
- Reduced customer wait times by quickly and efficiently operating customer window and sales register
- Checked completed orders for accuracy and bagged meals for easy carrying
- Operated manual and electric appliances to peel, slice and trim food
- Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides
- Efficiently prepared sandwiches and other menu items for guests
- Assisted customers in choosing menu items by providing food complementing information
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products
- Processed payments and counted change to complete transactions
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods
- Assisted guests, including offering personable greetings and taking orders
- Trained team members to prepare sandwiches and other items according to instructions
Counter Hand
KFC
03.2006 - 10.2008
- Processed payments and counted change to complete transactions
- Used varied meal preparation methods to create preselected food offerings for catering clients
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
- Observed customer purchases in line and differentiated between standard portions
- Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
- Cooked batches of food according to standard recipes
- Promoted customer loyalty by efficiently handling food and service complaints
Waitress
Gardenia Motel
01.2007 - 04.2008
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary
- Suggested appropriate food and drink pairings to increase per-ticket sales
- Checked identification to enforce age regulations for alcoholic beverages
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
Sandwich Artist/ cashier
Subway
01.2007 - 02.2008
- Efficiently prepared sandwiches and other menu items for guests
- Promoted customer loyalty by efficiently handling food and service complaints
- Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides
- Maintained clean, sanitized and well-organized food preparation zones
- Communicated menu item information and offered suggestions to promote featured products
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products
- Provided product information and menu item explanation in consideration of dietary restrictions
- Assisted guests, including offering personable greetings and taking orders
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging
- Executed sandwich artistry duties with very low occurrence of errors
- Processed payments and counted change to complete transactions
- Cleaned food preparation areas, tools and equipment
Motel Front Desk Clerk
Receptionist
02.2007 - 12.2007
- Kept accounts in balance and ran daily reports to verify totals
- Sorted mail and other important data, promoting quick delivery of all messages to recipients
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Maintained transaction security by verifying payment cards against identification
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Updated customer accounts with add-on room charges, including minibar use and room service bills
- Maintained financial accuracy by collecting deposits, fees and payments
Education
Bass Hill High
Sydney, NSWSkills
Completed RSA and Barista course
Timeline
Bulk Food Merchandiser
Prolife Foods
09.2021 - Current
Sandwich Artist
Subway Silverwater
01.2015 - 12.2017
Motel Front Desk Clerk
Receptionist
02.2007 - 12.2007
Waitress
Gardenia Motel
01.2007 - 04.2008
Sandwich Artist/ cashier
Subway
01.2007 - 02.2008
Counter Hand
KFC
03.2006 - 10.2008
Bass Hill High