Melissa Straight
Perth
Summary
Dynamic professional with extensive experience in customer service and team leadership at Sunburn. Proven track record in enhancing customer satisfaction and driving sales through strategic planning and employee training. Adept at inventory management and performance tracking, consistently achieving KPIs while fostering a motivated team environment.
Overview
20
20
years of professional experience
Work History
Customer Service
Sunburn
Perth, WA
01.2016 - 10.2024
- Contributed to a positive customer service experience by providing excellent customer service skills.
- Created reports summarizing daily customer service activities.
- Developed strategies for improving customer service operations.
- Provided guidance on complex customer service matters.
- Delivered exemplary customer service, prompting positive interactions.
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
- Leading and managing customer service teams to ensure achievement of customer service goals.
- Resolved customer service issues quickly and effectively.
- Developed customer service standards and trained personnel in customer service procedures.
- Supervised and coordinated the activities of customer service representatives to ensure quality customer service when representing the company.
Visual Merchandiser
Eye Candy Creative Concepts
08.2016 - 12.2016
- Visual merchandiser for David Jones and Myer.
- Seafolly, Milea, Miracle Suit, Ziggy Denim, Blazer.
- Contract Seasonal Work
Store Manager
Witchery
01.2013 - 01.2014
- Managing store, customer service, weekly reports, rosters, inventory, staff training, administration, budgets, daily sale targets, achieving KPI targets, VM.
Store Manager
Beach Culture (Perth Domestic Airport)
01.2012 - 01.2013
- Managing store, customer service, weekly reports, rosters, inventory, staff training, administration, budgets, daily sale targets, achieving targets, KPI targets, VM.
2IC-Full Time
Rip Curl Surf (Perth International Airport)
01.2009 - 01.2011
- Customer Service, Managing the team with the store manager, Taking ownership of the store in all operations, Motivating and inspiring staff, driving sales, budgets and KPI.
- Maintain the store appearance and VM standards.
2IC-Part Time
Muzz Buzz Coffee Barista
01.2005 - 01.2006
- Customer Service, Ordering daily stock.
- Managing the team with the store manager, Taking ownership of the store in all operations, Motivating and inspiring staff, driving sales and meeting Budgets and KPIs.
Education
Cert 2 - Floristry Design
Challenger Tafe
Murdoch01.2009
Skills
- Customer service
- Team leadership
- Employee training
- Visual merchandising
- Inventory management
- Sales reporting
- KPI tracking
- Performance management
- Conflict resolution
- Customer relationship management
- Process improvement
- Strategic planning
- Time management
- Staff motivation
Hobbies and Interests
- Beach
- Surfing
- Gym
- Spending time with family & friends
- Gardening
- Flowers
- Home décor
References
References available upon request.
Timeline
Visual Merchandiser
Eye Candy Creative Concepts
08.2016 - 12.2016
Customer Service
Sunburn
01.2016 - 10.2024
Store Manager
Witchery
01.2013 - 01.2014
Store Manager
Beach Culture (Perth Domestic Airport)
01.2012 - 01.2013
2IC-Full Time
Rip Curl Surf (Perth International Airport)
01.2009 - 01.2011
2IC-Part Time
Muzz Buzz Coffee Barista
01.2005 - 01.2006
Cert 2 - Floristry Design
Challenger Tafe
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