Melissa Taylor
Kippa-Ring,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2025
2025
years of professional experience
Work History
Senior Claim Consultant
Auto and General
North Lakes, QLD
- Maintained up-to-date knowledge of industry regulations and best practices to ensure compliance in all aspects of claims handling processes.
- Reduced claim processing times by implementing efficient workflow strategies and streamlining procedures.
- Conducted thorough investigations into reported incidents, gathering evidence from various sources to support accurate adjudication decisions.
- Mentored junior consultants, fostering professional development and growth within the team.
Business Manager/Head Stylist
Molly And Rose
Redcliffe, QLD
04.2019 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Completed daily paperwork and computer entry of sales data as established by management.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Provided education and guidance to clients on fashion trends and styling techniques.
- Led entire client shopping experience, putting together ensembles, and providing styling tips that were personalized.
- Identified and sourced garments, footwear and accessories to create dynamic and fashion-forward styles.
- Researched current fashion trends to create on-trend looks for editorial and commercial projects.
- Worked closely with vendors to secure garments, accessories and props for styling projects.
- Collaborated with photographers and designers to create innovative and visually appealing looks.
- Created comprehensive proposals outlining styling concepts and concepts for seasonal looks.
- Designed creative concepts and styling direction for fashion shows.
- Interacted with high-end luxury brands to obtain samples for styling projects.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
Year 12 -
Clontarf Beach State High School
Clontarf, QLD11.1993
Skills
- Customer Relations
- Leadership
- Online Databases
- Timelines and Milestones
- Special Promotions Planning
- Database Maintenance
- Desktops, Laptops and Mobile Devices
- Customer Retention
- Office Supplies and Inventory
- Social Media Promotion
- Sales and Marketing
- Price Structuring
- Retail Operations Management
- Manage Operations
- Staff Training
- Maintaining Clean Work Areas
- Luxury Apparel
- Knowledge of Colors
- Boutique Oversight
- Accessorizing
- Textures
- Client Rapport-Building
- Creating Unique Shopping Experiences
- On-Set Styling
- Shipment Processing
- Professional Photo Shoots
- Visualization Techniques
- Boutique Maintenance
- Customer Needs Assessments
- Special Assignments
Timeline
Business Manager/Head Stylist
Molly And Rose
04.2019 - Current
Senior Claim Consultant
Auto and General
Year 12 -
Clontarf Beach State High School