Melissa Taylor
Jordan Springs,NSW
Summary
Dynamic and results-driven professional with extensive experience at Coles Supermarket, excelling in customer service and teamwork. Proven ability to enhance operational efficiency and resolve conflicts, fostering a positive environment. Skilled in inventory management and maintaining high-quality standards, contributing to increased customer satisfaction and team performance.
Overview
2026
2026
years of professional experience
Work History
Team Member
KFC
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Manager
Coles Supermarket
Richmond, NSW
01.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Team Member
Coles Supermarket
Penrith, NSW
06.2021 - 05.2023
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced store security measures, reducing incidents of theft and loss.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Team Member
Coles Supermarket
Glenmore Park, NSW
09.2017 - 05.2021
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts and stocking of merchandise.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Monitored and verified merchandise for proper prices and labels.
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Following instructions
- Cleaning
Additional Information
References
Abby Russell-Store manager
0457 488 920
Timeline
Manager
Coles Supermarket
01.2023 - Current
Team Member
Coles Supermarket
06.2021 - 05.2023
Team Member
Coles Supermarket
09.2017 - 05.2021
Team Member
KFC