Melissa Viti
Mackay,QLD
Summary
Enthusiastic, ambitious and highly organized hospitality worker looking for industry knowledge and experience. Would like to work within a growing organization that offers challenges and the opportunity to grow with the company taking on new responsibilities until i can serve as part of the management.
Overview
15
15
years of professional experience
Work History
Bistro Attendant
Souths Surburban Bowls Club
06.2023 - Current
- Greeted customers with smile and provided helpful suggestions.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Adhered to strict health department guidelines for food handling and sanitation procedures in all work areas.
- Trained new bistro attendants on company policies, procedures, and best practices for exceptional service.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Arranged tables and chairs for special occasions and events.
- Addressed customer complaints and inquiries to verify satisfaction.
- Contributed to team efficiency by assisting colleagues during peak hours or when short-staffed.
Motel Cleaner
Shingley Beach Resort
01.2021 - 06.2021
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Assisted in training new team members on proper cleaning techniques, ensuring consistency in service quality across the motel.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Cafe Worker
porters and sons
01.2014 - 01.2015
- Worked with cash register, served customers, ensured cleanliness of café and quality, assisted with ordering and stock, customer service, cleaning of table’s, assisted barista’s as needed, provided food service within small team.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
Apprentice Chef
Harrupt park country club
01.2013 - 01.2014
- Learning food preparation technique’s, following chef instructions, maintaining kitchen clean and organize, assist in operating commercial cooking equipment such as stoves, cookers, ovens and fryers, help chef in cooking activity’s by proving input and managing work.
Retail Worker
KFC
01.2012 - 01.2013
- Taking orders, preparing ingredients, discarding expiry items, maintain kitchen areas clean and sanitized work place.
Bond Cleaner
mcewens cleaning service
01.2009 - 01.2009
- Properly use of general cleaning chemicals and equipment, demonstrate the ability to work independently, mop and disinfect floors, worked with other entities to ensure that all parties were successful with responsibilities, complied with all safety policies and procedures relating to and performance of tasks, use of products or supplies and incident reporting.
Motel Cleaner
whitsunday hotel
01.2009 - 01.2009
- Analyzed every room individually to ensure efficient cleanliness as per required cleaning and disinfecting bathrooms, sinks and other sanitary equipment, worked well with the diverse staff and all management employees, remake beds with clean linen, dust, restock supplies, and towels, clean restroom, vacuum, organize and restock cart at the end of shift.
Education
Tafe - Tafe
Responsible Service of Alcohol
Mackay, QLD02.2024
Tafe - Cert 2 in Business
Axiom College
Airlie Beach, QLD10.2021
Hospitality Cert 2 (kitchen Operations) - Tafe
Mackay North State School
Mackay01.2011
Tafe - Tafe
Basic Computer Course (quest Learning)
Mackay01.2011
Skills
- Strong focus on customer service, communication skills, responsible handling of cash, safe food preparation
- Attention to Detail
- Payment Processing
- Excellent work ethic
- Cash Register Operation
- Kitchen Support
- Table clearing
Occupation
Hospitality worker
References
- Anthony PACE, hardware and life styles manager, 0422 375 398, apace@cporters.com.au
- Brendan white, one key, 0467 051 310, brendanjarius@gmail.com
Timeline
Bistro Attendant
Souths Surburban Bowls Club
06.2023 - Current
Motel Cleaner
Shingley Beach Resort
01.2021 - 06.2021
Cafe Worker
porters and sons
01.2014 - 01.2015
Apprentice Chef
Harrupt park country club
01.2013 - 01.2014
Retail Worker
KFC
01.2012 - 01.2013
Bond Cleaner
mcewens cleaning service
01.2009 - 01.2009
Motel Cleaner
whitsunday hotel
01.2009 - 01.2009
Tafe - Tafe
Responsible Service of Alcohol
Tafe - Cert 2 in Business
Axiom College
Hospitality Cert 2 (kitchen Operations) - Tafe
Mackay North State School
Tafe - Tafe
Basic Computer Course (quest Learning)
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