Open To Work
Melissa Christensen
Bundaberg,QLD
Work Preference
Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Housing Recovery OfficerAGED CARE SUPPORT WORKERSCHEDULING OFFICERADMINISTRATION OFFICERDISABILITY SUPPORT WORKERLocation Preference
On-SiteRemoteHybridLocation: Bundaberg, QLD, AU
Open to relocation: No
Salary Range
0/hr - 1000/hrImportant To Me
Company CultureWork-life balanceSummary
Dynamic professional specializing in housing recovery and aged care support, with a proven track record in operational efficiency and team collaboration. Expertise in regulatory compliance and medication management enhances client satisfaction through personalized support and effective communication. Committed to continuous improvement and adaptability in evolving environments, ensuring high-quality service delivery. Fast learner of new technologies and practices, excelling in high-paced environments.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Housing Recovery Officer
Synergie
03.2026 - Current
- Ensured operational efficiency in dynamic, high-pressure environments.
- Collaborated with team members to facilitate daily operations.
- Exhibited self-motivation and accountability across all professional endeavors.
- Adapted quickly to evolving environments by acquiring new skills.
- Contributed effectively within team settings while operating autonomously.
- Committed to continuous improvement through a passion for learning.
AGED CARE SUPPORT WORKER
Comlink Australia
09.2022 - 09.2024
- Delivered personalized daily living assistance to enhance residents comfort and maintain their dignity in a safe environment.
- Monitored health conditions and reported changes to enable timely medical interventions and maintain high care quality.
- Maintained compliance with hygiene and safety protocols to minimize infection risks and promote a secure living space.
- Collaborated with healthcare professionals and family members to align care plans with individual needs and preferences.
- Provided emotional support and companionship during daily activities, boosting client engagement and fostering mental well-being in aged care settings.
- Facilitated social engagement activities that enhanced residents' emotional well-being and alleviated feelings of isolation.
SCHEDULING OFFICER
BLUE CARE RMT (Resource Management Team)
07.2022 - 09.2022
- Streamlined daily schedules to enhance workforce deployment and reduce downtime.
- Facilitated resource allocation adjustments daily to meet fluctuating client demands efficiently.
- Coordinated interdepartmental communication to ensure accurate, timely updates.
- Prioritized tasks according to resource availability and project timelines to reduce delays.
- Developed protocols for schedule adjustments in response to unforeseen changes while ensuring compliance.
- Aligned scheduling with organizational objectives to improve customer satisfaction.
- Managed daily responsibilities with attention to detail, upholding high operational standards.
ADMINISTRATION OFFICER
LIVE YOUR WAY AUSTRALIA
09.2021 - 06.2022
- Coordinated daily office operations to enhance administrative efficiency and workflow.
- Maintained accurate records supporting compliance with organizational policies and regulations.
- Managed procurement processes to optimize resource allocation and control expenses.
- Oversaw compliance documentation to uphold regulatory standards and ensure audit readiness.
- Monitored office supplies and equipment, ensuring uninterrupted availability for staff productivity.
- Facilitated interdepartmental communication to streamline information sharing and collaboration.
DISABILITY SUPPORT WORKER
LIVE YOUR WAY AUSTRALIA
09.2021 - 11.2021
- Delivered personalized care plans to enhance clients' daily living skills and independence.
- Monitored health conditions and administered medications to ensure adherence to safety standards.
- Collaborated with healthcare professionals and families to coordinate tailored support services, enhancing client engagement.
- Implemented behavior support strategies that reduced incidents and fostered positive social interactions among clients.
- Maintained accurate documentation of client progress and incidents, ensuring compliance with regulatory standards.
- Assisted clients in developing communication skills to strengthen social connections and community involvement.
PERSONAL CARE ASSISTANT
CARINITY HOME CARE
09.2019 - 09.2021
- Assisted clients with daily living activities, enhancing personal hygiene, comfort, and dignity.
- Monitored health indicators and reported changes promptly to healthcare professionals to support timely medical interventions.
- Managed medication schedules accurately to promote adherence and prevent health complications.
- Facilitated safe mobility and transfers, reducing injury risk and promoting client independence.
- Prepared nutritious meals aligned with dietary needs, supporting overall health and well-being.
- Facilitated personalized mobility support for clients, enhancing their safety and confidence during daily activities within a home care environment.
PERSONAL CARE ASSISTANT
FAIRWAYS RSL HOME CARE – BOLTON CLARKE
10.2016 - 09.2019
- Administered prescribed medications accurately to support client health and prevent adverse reactions or complications.
- Monitored client physical and emotional conditions, reporting changes to healthcare professionals for timely interventions.
- Facilitated mobility and positioning to prevent pressure sores and enhance client comfort and safety.
- Supported daily personal hygiene routines, enhancing client dignity and ensuring adherence to health and safety standards.
- Prepared and served meals based on dietary requirements, promoting nutritional well-being and enhancing client satisfaction.
RETAIL ASSISTANT
SPENDLESS SHOE STORE
01.2015 - 06.2016
- Processed customer transactions accurately to ensure efficient checkout and enhance overall customer satisfaction.
- Organized merchandise displays to enhance store appearance and boost product visibility, contributing to increased sales.
- Collaborated with team members to restock shelves promptly, maintaining product availability and reducing stockouts.
- Restocked shelves with team members to maintain product availability.
- Monitored store safety protocols to ensure a secure shopping environment and mitigate potential hazards.
QUALITY ASSURANCE OFFICER / 2 IC
AUSTCHILLI
02.2008 - 09.2015
- Directed quality assurance processes to ensure compliance with regulatory standards, improving product safety and reliability.
- Coordinated cross-functional teams to resolve quality issues, leading to improved customer satisfaction and reduced downtime.
- Developed and implemented inspection protocols that increased defect detection accuracy and minimized rework costs.
- Monitored production workflows to identify inefficiencies, optimizing process predictability and operational throughput.
- Aligned corrective action plans with organizational goals, enhancing compliance and risk management effectiveness.
- Executed corrective measures during production shifts to address quality deviations, minimizing operational delays and ensuring consistent throughput.
Customer Service Representative
Salmat (Telstra)
Bundaberg, Qld
01.2007 - 12.2007
- Resolved customer complaints through effective communication techniques.
- Assisted customers with inquiries and product-related questions to enhance satisfaction.
- Educated customers on product features and benefits to support informed purchasing decisions.
- Processed orders and managed customer accounts to ensure timely service.
- Maintained accurate records of customer interactions and transactions.
RETAIL ASSISTANT
FRANKLINS BUNDABERG
- 01.1995
- Operated point-of-sale systems efficiently, ensuring accurate transactions and reducing customer wait times during peak hours.
- Processed customer purchases efficiently and accurately using point-of-sale systems
- Handled cash, EFTPOS, and credit card transactions, including giving correct change
- Assisted customers with queries, product locations, and returns, enhancing overall shopping experience
- Maintained clean, organised checkout area and presented displays effectively, supporting store's visual standards
- Worked collaboratively with team members to achieve store targets and deliver excellent customer service
- Communicated effectively with supervisors regarding stock or operational issues
- Fostered customer satisfaction and encouraged repeat business through engaging and positive interactions
Education
Assist Clients With Medication -
12-2016
Certificate lll - Aged Care
03-2016
Certificate lll - Disability Studies
03-2016
Certificate ll Business -
07-2005
Skills
- Active listening and feedback
- Team collaboration
- Customer support and service
- Data entry accuracy
- Project coordination
- Regulatory compliance
- Organizational skills
- Record-keeping management
- Medication management oversight
- Housing assistance
Certification
- Sep 2016 - Certificate 3 Aged Care
- Sep 2016 - Certificate 3 Disability
- Nov 2016 - Medication Assistance
- Sep 2024 - Sep 2027 First Aid
Timeline
Housing Recovery Officer - Synergie
03.2026 - Current
AGED CARE SUPPORT WORKER - Comlink Australia
09.2022 - 09.2024
SCHEDULING OFFICER - BLUE CARE RMT (Resource Management Team)
07.2022 - 09.2022
ADMINISTRATION OFFICER - LIVE YOUR WAY AUSTRALIA
09.2021 - 06.2022
DISABILITY SUPPORT WORKER - LIVE YOUR WAY AUSTRALIA
09.2021 - 11.2021
PERSONAL CARE ASSISTANT - CARINITY HOME CARE
09.2019 - 09.2021
PERSONAL CARE ASSISTANT - FAIRWAYS RSL HOME CARE – BOLTON CLARKE
10.2016 - 09.2019
RETAIL ASSISTANT - SPENDLESS SHOE STORE
01.2015 - 06.2016
QUALITY ASSURANCE OFFICER / 2 IC - AUSTCHILLI
02.2008 - 09.2015
Customer Service Representative - Salmat (Telstra)
01.2007 - 12.2007
RETAIL ASSISTANT - FRANKLINS BUNDABERG
- 01.1995
Traxion - Assist Clients With Medication ,
Equalis - Certificate lll, Aged Care
Equalis - Certificate lll, Disability Studies
Wide Bay Institute of Tafe - Certificate ll Business ,
LINKS
melissachristensen@outlook.com.au
References
- Jenna, Morrish, Manager, Calais-chloe@live.com, 0493056232
- Andrew, Sarnadsky, 0432421670, Austchilli
- Chris, Krebbs, Manager, Ruspmanager@gmail.com, 0411779772
- Sarah, Watson, Manager, 0455070631
LINKS
https://bold.pro/my/melissachristensen