Michelle Mika Watson Cheesman

• Housing Assistance: Assisted clients in securing stable housing by facilitating application fee payments, deposit arrangements, and short-term rent voucher management.
• Individual & Group Support: Guided clients through recovery-focused activities and "Breaking Barriers" curriculum using personal experience to foster empowerment and resilience.
• Resource Coordination: Coordinated access to essential resources, including healthcare, transportation, and employment opportunities, to enhance clients' overall well-being.
• Daily Living Skills: Support clients with life skills, including meal planning, personal hygiene, and financial management.
• Advocacy & Mentorship: Act as a liaison, advocate for client rights, and role-model effective coping techniques.
• Documentation: Maintain accurate, confidential records of client progress and interactions
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.

• Provided trauma-informed case management to survivors of labor trafficking, ensuring their needs were met with compassion and professionalism.

• Managed intake calls and tracked service delivery, maintaining accurate digital records to support effective case management.

• Coordinated with external agencies for service verification, enhancing the support network for survivors.

• Conducted legal research on human trafficking laws to support case strategies.
• Advocated for victims' rights in legal proceedings to ensure access to justice.
• Collaborated with multidisciplinary teams to develop comprehensive case management plans.
• Developed community outreach programs to raise awareness of human trafficking issues.
• Managed complex caseloads effectively by prioritizing tasks and keeping organized records of case materials.
• Developed strategies to resolve cases in client's best interest.
• Filed timely case pleadings to meet firm deadlines.

• Coordinated biweekly promotions to increase customer engagement and drive sales.
• Organized merchandise ordering to ensure optimal stock levels and product availability.
• Cleaned and restocked shelves to enhance shopping experience and product accessibility.
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Maintained product knowledge to assist customers with selections and recommendations.
• Handled customer complaints with empathy, ensuring resolution and satisfaction.
• Collaborated with team members to optimize workflow and improve service efficiency.
• Implemented feedback mechanisms to gather insights for continuous improvement in customer service operations.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Coordinated service schedules to optimize resource allocation and improve operational efficiency.
• Streamlined communication between clients and service teams, enhancing customer satisfaction and response times.
• Managed service requests through tracking systems, ensuring timely resolution of issues.
• Trained new team members on service protocols and system usage, fostering a collaborative work environment.