Melita Jaisingh
Redcliffe,QLD
Summary
Compassionate and dedicated professional with over 6 years of experience in customer service within the hospitality industry. Proven ability to deliver excellent service while ensuring the comfort and safety of clients. Proficient at managing high-pressure situations, resolving issues efficiently, and maintaining a positive, supportive environment. Strong understanding of health and safety protocols, including risk assessments and safe work practices. Eager to strengthen my customer-focused approach and commitment to care in a Support Worker role, where I can provide meaningful assistance to individuals while promoting dignity, well-being, and safety in our community.
Overview
6
6
years of professional experience
Work History
Hospitality Worker/All-Rounder
Cha's Korean Kitchen
09.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Trained new staff members on proper customer service and hospitality policies.
- Increased repeat business by creating welcoming atmosphere and remembering regular guests' preferences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
Retail Assistant
Friendly Grocer Supermarket
09.2019 - 12.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Maintained a presentable and organised store to comply with cleanliness standards through regular upkeep daily.
- Assisted customers with prompt and polite support in-person and via telephone.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Resolved customer complaints professionally, maintaining a positive brand image.
Education
High School Diploma -
Northpine Christian College
Dakabin, QLD12-2022
Skills
- Certified in first aid and CPR
- Reliability and punctuality
- Friendly and Approachable
- Patience and composure
- Communication and Active Listener
- Flexible and Adaptable
- Health and Safety Knowledge
- Housekeeping tasks
Timeline
Hospitality Worker/All-Rounder
Cha's Korean Kitchen
09.2022 - Current
Retail Assistant
Friendly Grocer Supermarket
09.2019 - 12.2022
High School Diploma -
Northpine Christian College
Similar Profiles
Andrew BrameAndrew Brame
Sous Chef at Cha Cha's Latin KitchenSous Chef at Cha Cha's Latin Kitchen
Joe MartinezJoe Martinez
Executive Chef of 2 Locations at Cha Cha's Latin KitchenExecutive Chef of 2 Locations at Cha Cha's Latin Kitchen
Sara BarajasSara Barajas
Lead Bartender at Cha Cha's Latin KitchenLead Bartender at Cha Cha's Latin Kitchen
Steven NorthSteven North
Site Manager at Queensland GlassSite Manager at Queensland Glass
Marlene WhareweraMarlene Wharewera
Aged & Disability Support at CentacareAged & Disability Support at Centacare