Mellisa Pepper
24 Rays Road Bateau Bay ,Nsw
Summary
Skilled at obtaining blood specimens, collecting assays and tracking samples by adhering to proper procedures. Knowledgeable about monitoring various patient conditions, including drug and glucose levels, in accordance with treatment plans. Focused on maximizing productivity without sacrificing quality and meeting challenging hospital targets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Pathologist
Laverty Pathology
Gosford, NSW
01.2024 - Current
- Contributed to hospital accreditation success by maintaining strict compliance with regulatory standards in pathology services.
- Supervised laboratory staff and residents to maintain consistency, quality and compliance of work performed.
- Consulted with physicians and other healthcare team members to discuss findings of pathological examinations.
- Enhanced interdepartmental communication by implementing standardized reporting systems for sharing vital diagnostic information.
Store Manager
General Pants Group
Tuggerah
04.2021 - 12.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
2ic
Connor Clothing
01.2019 - 01.2021
- KPI’s and Targets, Daily setups, Stock control, Opening and closing of the store, Supporting and managing our team, Eftpos, cash handling, Customer orders, Merchandising, Team Training, Assisting with rostering
YesOptus Tuggerah
01.2016 - 01.2019
- KPI’S and Targets, Eftpos, cash handling and till operations, Creating Contracts, Repairs (ELF, DOA, RMS, and Warranty), Open and close reports, Banking, Merchandising, Customer Service
Area Manager
Dodo Connect
01.2014 - 01.2016
- Managing 3 stores, Tuggerah, Erina and Charlestown, KPI’S and Targets, Rostering, Audits, Merchandising & Filing Admin work, Purchase Orders, Stocktake and Stock ordering, Creating Contracts, Dealing with CS issues, Open and Close Reports and Admin, Eftpos, NBN Knowledge and NBN Expert, HP/ADSL & Mobile Knowledge, Budget planners, Cleaning, Interviewing
Sales consultant
Allphones
01.2012 - 01.2013
- Customer service, Creating phone contracts for customers, Phone repairs (ELF, DOA, RMS, and Warranty), Filing and admin work, Solving technical issues with phones, Cash handling and till operation, Purchase orders, Merchandising, Extensive knowledge of all carriers
Sales consultant
Optus
01.2011 - 01.2012
- Customer service, Creating phone contracts for customers, Phone repairs (ELF, DOA, and Warranty), Filing and admin work, Solving technical issues with phones, Cash handling and till operation, Purchase orders, Merchandising
Sales consultant
Vodafone
01.2010 - 01.2011
- Customer service, Creating phone contracts for customers, Phone repairs (ELF, DOA, RMS, and Warranty), Filing and admin work, Solving technical issues with phones, Cash handling and till operation, Purchase orders, Merchandising, Customer service, Cash handling and till operation, Purchase orders, Merchandising, Jewellery cleaning
Education
Skills
- Good Communication Skills including the ability to: take customer orders, listen to customer needs, communicate goods/service options, interact with customers in a friendly and pleasant manner, contribute sales suggestions to customers, manage difficult customers, and providing any follow-up as needed
- Excellent Customer Service Skills including the ability to provide customers service in a respectful, timely and considerate fashion, able to take customer orders and provide customer wait service
- Strong Team Member able to: work in a fast paced and demanding environment, relates well to others, complete tasks and duties on an individual basis with minimal supervision, take instruction and feed-back well, problem solve in a quick and efficient manner serving both customer and company
- Technology Skills: sound computer experience, capable and competent to use EFTPOS equipment, cash register and other sales tools/equipment
Personal
Lisa Thomas: 0431 082 714
Rebecca Verity: 0473 436 271
References
Jemma Stuckey - 0402 039 253
Emma Baxter - 0411 134 998
Josh Murray - 0431 402 407
Hobbies and Interests
I am a very family orientated person, I love devoting myself to family activities.
Timeline
Pathologist
Laverty Pathology
01.2024 - Current
Store Manager
General Pants Group
04.2021 - 12.2023
2ic
Connor Clothing
01.2019 - 01.2021
YesOptus Tuggerah
01.2016 - 01.2019
Area Manager
Dodo Connect
01.2014 - 01.2016
Sales consultant
Allphones
01.2012 - 01.2013
Sales consultant
Optus
01.2011 - 01.2012
Sales consultant
Vodafone
01.2010 - 01.2011