Summary
Overview
Work History
Education
Skills
Timeline
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Mellisha Cook

Port Macquarie,NSW

Summary

Dynamic professional with a proven track record in customer service and cash handling, honed across roles at Bunnings Warehouse and other notable companies. Excelled in fostering teamwork and achieving high customer satisfaction ratings through exceptional communication and problem-solving skills. Demonstrated ability to improve operational efficiency and contribute positively to workplace culture.

Overview

13
13
years of professional experience

Work History

Team Member

Bunnings Warehouse
09.2021 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Assisted with inventory counts and stocking of merchandise.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Team Member

The Reject Shop
07.2019 - 11.2021
  • Worked well with teammates and accepted coaching from management team.
  • Accurately operated cash register to process customer payments.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Style Assistant

Colette By Colette Hayman
05.2017 - 02.2019
  • Assisted in visual merchandising, ensuring an attractive store layout for optimal product exposure.
  • Supported store operations, including cash handling, returns processing, and maintaining a clean work environment.
  • Implemented effective time-management strategies, allowing for prompt completion of multiple projects simultaneously.
  • Processed payments, entering sales in register for prompt customer service.

Office Administrative Assistant

Lighthouse Mower & Boat Service
03.2012 - 04.2017
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.

Crew Member

McDonald's
03.2012 - 01.2015
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Accurately operated cash register to process customer payments.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

Diploma - Business

University of New England
Armidale, NSW
10-2018

Skills

  • Customer service
  • Positive attitude
  • Attention to detail
  • Collaboration and teamwork
  • Cash handling
  • Clear communication
  • Money handling
  • Product knowledge
  • Complex Problem-solving
  • Goal setting and achievement

Timeline

Team Member

Bunnings Warehouse
09.2021 - Current

Team Member

The Reject Shop
07.2019 - 11.2021

Style Assistant

Colette By Colette Hayman
05.2017 - 02.2019

Office Administrative Assistant

Lighthouse Mower & Boat Service
03.2012 - 04.2017

Crew Member

McDonald's
03.2012 - 01.2015

Diploma - Business

University of New England

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Mellisha Cook